Laura Amelotte
Canton,MI
Summary
Professional Front Desk Agent with over 14 years of experience in customer service roles, demonstrating exceptional problem-solving, attention to detail, and communication skills. Proven track record of enhancing customer satisfaction through meticulous attention to detail in resolving complaints and streamlining service processes. Equipped with a comprehensive skill set including time management, conflict resolution, and empathy, ready to bring efficiency and support to the front desk position.
Overview
27
27
years of professional experience
Work History
Front Desk Agent
- Professional Front Desk Agent with over 14 years of experience in customer service summary roles, demonstrating exceptional problem-solving, attention to detail, and communication skills
- Proven track record of enhancing customer satisfaction through meticulous attention to detail in resolving complaints and streamlining service processes
- Equipped with a comprehensive skill set including time management, conflict resolution, and empathy, ready to bring efficiency and support to the front desk position.
Customer Service Associate
Sears
- Managed customer inquiries with enthusiasm and detail-focused attention
- Collaborated effectively with team to ensure customer satisfaction
- Innovatively resolved customer complaints
- Boosted store reputation by providing supportive customer service.
Cashier Receptionist
Transamerica Financial Services
- Handled financial transactions at Transamerica
- Ensured accuracy in cash handling
- Maintained a clean and organized reception area.
Cash Management Specialist
Deekay Enterprises, Inc
- Managed daily cash flow for Deekay Enterprises from 1992 to 1995
- Implemented innovative cash management strategies
- Reduced transaction costs by 15%
- Increased overall financial efficiency.
Data Entry Specialist
Franks Nursery and Crafts, Inc
- Oversaw data entry responsibilities at Franks Nursery and Crafts, Inc
- Elevated data precision by 30%
- Applied expert Excel capabilities
- Tackled data anomalies efficiently
- Augmented workflow productivity by 20%.
Customer Service Associate
CVS
10.2022 - 05.2023
- Delivered top-notch customer service, enhancing customer satisfaction
- Streamlined checkout process, reducing wait times
- Trained in CVS product knowledge to provide accurate information
- Resolved customer complaints, improving brand reputation
- Boosted sales through upselling and cross-selling techniques.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Associate
TJ Maxx
03.2007 - 05.2009
- Provided empathetic customer service, resolving complaints with patience.
Accounts Receivables
Absopure Water Company
10.1996 - 04.1999
- Boosted cash flow by 202% through efficient receivables management
- Reduced overdue accounts by 15%
- Introduced innovative tracking systems
- Enhanced customer relationships through effective communication.
Education
Problem-solving, Communication, Customer Satisfaction, Organization, Efficiency, Supportive Customer Service, Attention to Detail, Time Management, Conflict Resolution, Multitasking, Empathy -
SER-Metro Detroit
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Guest Relations
- Listening Skills
- Administrative Skills
Employment History Dates
- 09/2020, 04/2024, Canton, MI
- 2006, 2008, Brighton, MI
- 2006, 2007, Hartland, MI
- 1996, 1999, Canton, MI
- 1995, 1996, Novi, MI
- 1990, 1991, Detroit, MI
- 1989, 1990, Southfield, MI
Personal Information
- Date of Birth: 06/20/69
- Driving License: 4543q88A67475
Timeline
Customer Service Associate
CVS
10.2022 - 05.2023
Customer Service Associate
TJ Maxx
03.2007 - 05.2009
Accounts Receivables
Absopure Water Company
10.1996 - 04.1999
Front Desk Agent
Customer Service Associate
Sears
Cashier Receptionist
Transamerica Financial Services
Cash Management Specialist
Deekay Enterprises, Inc
Data Entry Specialist
Franks Nursery and Crafts, Inc
Problem-solving, Communication, Customer Satisfaction, Organization, Efficiency, Supportive Customer Service, Attention to Detail, Time Management, Conflict Resolution, Multitasking, Empathy -
SER-Metro Detroit