Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Amelotte

Canton,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

CVS
Canton, MI
09.2023 - 04.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Accounts Receivable Clerk

Absopure Water Company
Plymouth, MI
10.1996 - 08.1999
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Cashier Receptionist

Transamerica Financial Services
Novi, MI
03.1994 - 10.1996
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cash Management Specialist

Deekay Enterprises
Southfield, MI
03.1991 - 10.1994
  • Conducted regular audits of cash management activities, ensuring alignment with internal policies and external regulations.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Data Entry Clerk

Franks Nursery And Crafts, Inc
Detroit, MI
03.1991 - 03.1992
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Education

Completion Certificate - Front Desk Fundamentals

Typsy
Online
03.2024

Certificate - Office Accounting

SER-METRO Detroit
Detroit, MI
06.1991

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Complaint Handling

Timeline

Customer Service Representative

CVS
09.2023 - 04.2024

Accounts Receivable Clerk

Absopure Water Company
10.1996 - 08.1999

Cashier Receptionist

Transamerica Financial Services
03.1994 - 10.1996

Cash Management Specialist

Deekay Enterprises
03.1991 - 10.1994

Data Entry Clerk

Franks Nursery And Crafts, Inc
03.1991 - 03.1992

Completion Certificate - Front Desk Fundamentals

Typsy

Certificate - Office Accounting

SER-METRO Detroit
Laura Amelotte