Laura Anderson
North Weymouth,MA
Summary
Trademark data professional with extensive experience recording classifying and updating trademark data for use by commercial and legal clients. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Benefits and Eligibility Representative
MassHealth Enrollment Center / Via PSG Staffing
03.2023 - 03.2024
- Ensure a positive first step in the customer journey as the first point of contact for customer relations by providing efficient, courteous support, rapidly resolving inquiries, and offering bilingual service to assist a diverse client base.
- Evaluate, verify, and process applications and supporting documentation, reviewing for accuracy, completion, and compliance, and partnering with customers, managers, and external stakeholders to resolve discrepancies and oversights.
- Educate current and potential clients about family, individual, and disability benefits coverage provided by MassHealth—a state-funded health and dental insurance program.
- Bring kindness and respect to every interaction, effectively managing sensitive conversations on affordability, eligibility, and denials, providing alternative solutions, and elevating complex requests to management.
- Determine eligibility, performing careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance and coverage
Content Analyst
Clarivate Analytics LLC
01.2007 - 01.2021
- Selected to train new hires in India to process electronic USPTO (United States Patent Trademark Office), US State and Canadian trademark data files
- Producing monthly data volume reports
- Took on additional responsibilities for processing invoices from Secretary of State offices for purchase of state trademark data
- Processing of daily, weekly, and monthly files via electronic edits and updates and manual data entry processes
- Worked with vendors to purchase Trademark data files ensuring data type files were correct formats, troubleshooting when files were corrupt or incomplete
- Tracking of incoming data files and updating logs and files
- Created documentation for paper receipt and invoicing of trademark application data and processes.
Data Coordinator
Clarivate Analytics LLC
01.2004 - 01.2007
- Responsible for ensuring that all weekly updates were processed on schedule for weekly reporting
- Load and verify data in preparation for weekly reporting
- Maintaining knowledge of variations in trademark usage state-to-state.
Information Control
Clarivate Analytics LLC
01.1988 - 01.2004
- Entering analyst's search queries into the database for analysts searches
- Data entry of pending trademark applications received from U.S
- Patent and Trademark Office (USPTO), state trademark data from Secretary of States' Offices and Canadian trademark information from the Canada Intellectual Property Office (CIPO)
- Evaluate for missing or incorrect information in trademark records, search for and add correct and complete information
- Classify the trademarked image or logo and add design codes and descriptive text to enhance searchability
- Update records with status (e.g
- Renewed, assignments…) maintaining a chain of history for each record.
Data Entry Supervisor
Boston Financial Data Systems
01.1987 - 01.1988
- Supervised a group of 6 data entry clerks in the Meryl Lynch mutual funds group
- Ensure that all incoming wire transfers from the bank were processed
- Ensure timelines of daily mutual fund processing transactions.
Data Entry Clerk
Boston Financial Data Systems
01.1984 - 01.1987
- Data entry of daily transactions for Meryl Lynch mutual funds.
Education
High School Diploma -
Weymouth High School
Weymouth, MA05.1980
Skills
- Attention to detail
- Healthcare Industry Knowledge
- Effective communication skills
- Data Entry
- Medicaid knowledge
- Customer Service
- HIPAA
- Eligibility Determination
Timeline
Benefits and Eligibility Representative
MassHealth Enrollment Center / Via PSG Staffing
03.2023 - 03.2024
Content Analyst
Clarivate Analytics LLC
01.2007 - 01.2021
Data Coordinator
Clarivate Analytics LLC
01.2004 - 01.2007
Information Control
Clarivate Analytics LLC
01.1988 - 01.2004
Data Entry Supervisor
Boston Financial Data Systems
01.1987 - 01.1988
Data Entry Clerk
Boston Financial Data Systems
01.1984 - 01.1987
High School Diploma -
Weymouth High School
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