Laura Aragon
San Antonio,TX
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
H-E-B
08.2023 - Current
- Managed accurate and efficient processing of 600 prescription orders within fast-paced pharmacy setting.
- Assisted pharmacists in preparing medications, ensuring compliance with safety regulations and protocols.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Managed inventory levels, restocking shelves to maintain optimal supply for pharmacy operations.
Pharmacy Liaison
University Health
01.2019 - 08.2023
- Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Collaborated with healthcare teams to streamline medication management processes.
- Communicated with more than 50 patients daily to coordinate medication refills.
Pharmacy Technician
Morningside Ministries
08.2016 - 08.2019
- Enhanced efficiency in packaging and labeling of medications, frequently implementing unit-dose or multi-dose blister cards for around 500 prescriptions daily
- Maintaining and troubleshooting automated dispensing systems.
- Coordinate with nursing home teams to optimize medication delivery processes and confirm order details.
- Inputting prescription orders, patient admissions, and insurance information into pharmacy software.
Pharmacy Technician
CVS Pharmacy
04.2013 - 05.2017
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Pharmacy Technician - Pharmacy
Southern Career Institute
San Antonio, TX06-2012
High School Diploma -
John F Kennedy High School
San Antonio, TX05-2010
Skills
- Analytical problem-solving
- Collaborative teamwork
- HIPAA compliance
- Skilled in Microsoft Office tools
- Independent problem solver
- Professional call handling
- Proficient in handling multiple priorities
- Resilience in high-pressure situations
- Proficient in bilingual communication
Certification
- CPhT - Certified Pharmacy Technician
- RPhT- Registered Pharmacy Technician
Languages
Spanish
English
Timeline
Pharmacy Technician
H-E-B
08.2023 - Current
Pharmacy Liaison
University Health
01.2019 - 08.2023
Pharmacy Technician
Morningside Ministries
08.2016 - 08.2019
Pharmacy Technician
CVS Pharmacy
04.2013 - 05.2017
Pharmacy Technician - Pharmacy
Southern Career Institute
High School Diploma -
John F Kennedy High School