Laura Baldwin
South Hamilton,MA
Summary
Registered Nurse Leader with over 10 years of experience in Home Care, providing compassionate care and support to patients, caregivers, and a team of more than 50 workers. Collaborates with multiple departments, disciplines, and APPs to ensure personalized care plans. Passionate about transitioning to a role providing direct patient care in an environment that promotes patients' well-being and health engagement
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Business Leader
Rochester Regional Health Home Care and Hospice
Lakeville, NY
10.2022 - 03.2024
- Developed and adopted an Integrated Team Model to deliver patient centered care
- Created a new team with 2 supervisors and 53 employees from 4 disciplines (RN/LPN, PT/PTA, OT, ST)
- Implemented a revised Visit Expectation Model: promoting employee accountability in meeting set metrics improving the budget deficit
- Utilize interpersonal skills to promote employee relations and support
- 85% of team reported 'Management Support' greater than satisfactory and 2023 nursing turnover rates at 11.5% (0% Qtr2-Qtr4)
- Analyzed Quality Measures improving CMS ratings: Provided education, implemented processes, and monitored effectiveness: Overall Star rating (to be released 10.2024) improved from 3 to 3.5.
Nurse Manager
Rochester Regional Health Home Care and Hospice (formerly Lifetime Care Home Care and Hospice)
Lakeville, NY
05.2015 - 10.2022
- Supported nurses in assessing patients' needs, educating on evidence-based care, and maintaining practice standards
- Handled patient and staff complaints/concerns empathetically, offering practical and attainable resolutions
- Led through major changes: Acquisition by Rochester Regional Health System (2019) and COVID-19 (2020-2021)
- Nursing turnover: 2019: 5.5%; 2020: 0%; 2021: 8.3% (due to COVID-19 vaccine mandate)
- Implemented electronic processes during COVID-19 to ensure uninterrupted patient services.
- Created and implemented strategies that led to a decrease in paper forms and tracking mechanisms by promoting the adoption of e-documents, shared drives, and scanning methods.
- Managed an additional office and nursing team of 15(2020-2022)
- Streamlined processes to support cross-coverage, consistency, and clear expectations
- Nursing turnover during management transition in 2015: 0%.
Home Care RN Case Manager
Lifetime Care Home Care and Hospice
Lakeville, NY
07.2014 - 05.2015
- Managed Caseload of 25 patients from all age groups
- Provided direct patient care: chemo administration, IV maintenance, medication management, disease process education, wound care, enteral tubes, tracheostomy care, pre-/post-partum care
- Educated patients and their families on disease processes, treatment options, medication administration and self-care techniques.
- Evaluated response to interventions by monitoring symptoms, progress toward goals, laboratory values and other pertinent data.
- Provided palliative care to terminally ill patients, maintaining dignity and comfort.
- Provided support, counseling, guidance and education for caregivers who are responsible for providing ongoing care after discharge from homecare services.
- Collaborated with interdisciplinary team members to develop comprehensive plan of care based on physician orders and patient needs.
Registered Nurse, Acute Rehabilitation
Willimansett West Nursing Center
Chicopee, MA
03.2012 - 05.2014
- Managed and prioritized care for 22 residents
- Supervised Certified Nurses' Aides implementing activities of daily living
- Performed procedures/tasks as per APP orders, including but not limited to IV therapy, wound care, medication administration, disease process education, Enteral tube maintenance, tracheostomy care
- Implemented the use of a new electronic medical record system: Point Click Care
- Educated and provided on-going support to RNs and CNAs
- Collaborated with an interdisciplinary team (APP, supervisors, PT, OT, SLP, and social worker), resident, and their families to develop an individualized plan of care.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
Education
Bachelor of Science - Biology
SUNY Albany
Albany, NY12-2000
Associate of Science - Nursing
Greenfield Community College
Greenfield, MA05-2007
Skills
- Leadership
- Organized
- Empathetic
- OASIS Assessment
- Netsmart/EPIC
- Kronos Workforce
- Compassionate
- Clinical Judgement
- Collaboration
- Innovation management
- Interpersonal Communication
- Adaptability
Certification
- Registered Nurse (RN), MA, RN275988
- Registered Nurse (RN), NY, 609119
- Basic Life Support (BLS), American Heart Association
Websites
Accomplishments
- 2023 Leading through Innovation
- 2021 Leader of the Year
References
References available upon request.
Timeline
Clinical Business Leader
Rochester Regional Health Home Care and Hospice
10.2022 - 03.2024
Nurse Manager
Rochester Regional Health Home Care and Hospice (formerly Lifetime Care Home Care and Hospice)
05.2015 - 10.2022
Home Care RN Case Manager
Lifetime Care Home Care and Hospice
07.2014 - 05.2015
Registered Nurse, Acute Rehabilitation
Willimansett West Nursing Center
03.2012 - 05.2014
Bachelor of Science - Biology
SUNY Albany
Associate of Science - Nursing
Greenfield Community College
- Registered Nurse (RN), MA, RN275988
- Registered Nurse (RN), NY, 609119
- Basic Life Support (BLS), American Heart Association
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