Laura Bautista
Fort Worth
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Portofino Italian Restaurant
08.2024 - 12.2024
Server
Marriott
01.2024 - 12.2024
- Company Overview: Davidson Hospitality Group-Little Rock, Ar
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Manager
McDonald's
05.2020 - 08.2024
- Company Overview: Conway, AR
- Led a team, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Collaborated with team members to reconcile cash drawers at the end of each shift, maintaining a high level of accountability
- Maintained a clean and organized work area, ensuring that all equipment and supplies were properly stored at the end of each shift
Education
High school diploma - undefined
Skills
- Serving Experience
- Restaurant Management
- Kitchen Management Experience
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Quality control
- Table bussing
- Inventory management
Certification
- ServSafe
- Food Handler Certification
Languages
Spanish - Fluent
English - Fluent
Timeline
Server
Portofino Italian Restaurant
08.2024 - 12.2024
Server
Marriott
01.2024 - 12.2024
Shift Manager
McDonald's
05.2020 - 08.2024
High school diploma - undefined
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