Tachiana Johnson
Fort Worth
Summary
Dynamic and dependable professional with a diverse skill set in healthcare leadership, insurance verification, finance, administration, and operations. Recognized for strong work ethic and exceptional ability to learn and execute tasks with precision. Proven track record of building genuine connections that foster collaboration and enhance team performance. Passionate about problem-solving, supporting others, and streamlining processes to boost organizational efficiency while consistently delivering outstanding customer service and high-quality care.
Overview
7
7
years of professional experience
Work History
Medical Billing Insurance Verifier
Cornerstone Staffing, Inc. Temporary Contract Position
06.2025 - 09.2025
- Verified Insurance benefits and handled intake process for wound care facility.
- Acquired billing information for worker's compensation accounts.
- Posted Payments accurately and reconciled accounts.
- Managed medical Records Requests and ensured documentation compliance
- Worked denied claims, resolved billing issues, and follow up via phone/ email.
- Identified root cause for patient non-payments and corrected processing errors.
Assistant Business Manager
Valley Hope Addiction Treatment and Recovery
08.2024 - 04.2025
- Managed daily operations and trained administrative staff within Inpatient and outpatient substance abuse facility
- Supervised business office staff, dietary staff, housekeeping staff, and maintenance staff
- Analyzed financial data and prepared reports for senior management
- Posted payments, Reconciled AR, and worked denied claims
- Managed medical record requests
- Exceeded productivity metrics tied to annual revenue and budget goals; identified bad debt risk and advised facilities management of potential impacts to annual goals
- Participated in hiring employees for all support services roles by interviewing, and providing references for all candidates
- Led & coordinated patient financial planning at all levels of care in both residential and outpatient facilities; included identifying payment sources of treatment and eliminating barriers
Caregiver (Full-Time)
Personal Family Care
07.2023 - 07.2024
- Provided round-the-clock care for a seriously ill family member
- Administered medication and monitored health conditions
- Organized and maintained accurate medical records
- Performed meal preparation
- Maintained a clean and safe living environment
Office Administrator
Back 2 Real Food
04.2022 - 07.2023
- Planned, directed, and coordinated day-to-day operations of the office
- Coached new and current clients through all-natural weight loss plans
- Managed inventory and scheduled chiropractic visits
- Created and monitored payment plans and collections
- Assisted in organizing wellness workshops
- Collaborated with team to develop comprehensive health plans for clients.
- Assisted and collaborated with doctor on projects to grow business
Medical Receptionist (PRN)
Legacy Er and Urgent Care
06.2021 - 07.2022
- Performed insurance verification and processed billing and payments
- Registered patients by verifying that patient's record is up to date and accurate
- Collected co-payment and balances from patients and reconciles daily cash report
- Maintained patient confidentiality and adhered to HIPAA guidelines
- Handled incoming calls and directed them to the appropriate department
Claims Clerk / Claims Trainer
UnitedHealthcare
03.2019 - 01.2022
- Adjudicated dental, pharmacy, and medical claims, exceeding goals for accuracy and production
- Piloted work from home Project
- Researched return checks and made payment corrections
- Performed calls to providers and pharmacies to resolve claims
- Trained new team members on claim procedures and company policies
- Developed training material and resources to support ongoing claims training initiatives Researched and analyzed medical records
Customer Care Advocate
UnitedHealthcare
10.2018 - 03.2019
- Managed customer benefit inquiries and resolved issues effectively
- Partnered with care providers on behalf of customers to facilitate appointment scheduling
- Delivered education and status on Prior Authorizations
- Utilized CRM system to maintain accurate customer communication history
Education
Master of Science - Ayurveda and Integrative Medicine
Maharishi University of Management
Fairfield, IA03.2026
Bachelor of Science - Healthcare Administration
Purdue University
Indianapolis, IN02.2022
Skills
- Management
- Organizational Skills
- Time Management
- Strong MS office abilities
- Budgeting
- Critical Care Experience
- Coaching
- Delinquent accounts monitoring
- Patient communication
- Claims processing
- Insurance benefits verification
- Workflow development
Timeline
Medical Billing Insurance Verifier
Cornerstone Staffing, Inc. Temporary Contract Position
06.2025 - 09.2025
Assistant Business Manager
Valley Hope Addiction Treatment and Recovery
08.2024 - 04.2025
Caregiver (Full-Time)
Personal Family Care
07.2023 - 07.2024
Office Administrator
Back 2 Real Food
04.2022 - 07.2023
Medical Receptionist (PRN)
Legacy Er and Urgent Care
06.2021 - 07.2022
Claims Clerk / Claims Trainer
UnitedHealthcare
03.2019 - 01.2022
Customer Care Advocate
UnitedHealthcare
10.2018 - 03.2019
Master of Science - Ayurveda and Integrative Medicine
Maharishi University of Management
Bachelor of Science - Healthcare Administration
Purdue University