Personable and dedicated Customer Service Representative with extensive experience in Title & Cash Advance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Laura Beck
Ocean Springs,MS
Summary
Overview
21
years of professional experience
Work History
Always Money FinanceGULFPORT, MS
CUSTOMER SERVICE REPRESENTATIVE
04.2016 - 10.2024
Job overview
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming telephone calls to provide store, products, and services information.
- Exceeded company productivity standards on consistent basis.
Alabama Title LoansMobile, AL
Store Manager
01.2004 - 11.2014
Job overview
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained staff to meet company objectives.
Education
North Dakota State UniversityFargo, ND
Some College (No Degree) from Social Psychology
University Overview
Skills
- Credit Card Payment Processing
- Courteous with Strong Service Mindset
- Data Entry
- Upselling Products and Services
- Problem-Solving
Reference
Reference
Amanda Zaden District Manager Always Money 251-554-0686
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Always Money Finance
04.2016 - 10.2024
Store Manager
Alabama Title Loans
01.2004 - 11.2014
North Dakota State University
Some College (No Degree) from Social Psychology
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