Laura Berardi

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Coaching and guiding clients to their goals .Teaching a group of people any where from one to 50 ,

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.

• Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
• Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
• Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
• Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.