Laura Betances
Islip Terrace
Summary
Leader with experience running operations, leading teams, and building strong relationships. Background in sales and customer service.
Overview
2027
2027
years of professional experience
Work History
Program Director
EAC Network - Home Energy Assistance Program HEAP
Nassau
01.2024 - Current
- Led program operations, supervising staff to ensure effective service delivery.
- Prepared reports and monitored program performance to inform strategic decision-making.
- Ensure compliance with Department of Social Services requirements.
- Built and maintained partnerships with community organizations to enhance program reach.
- Recruit, interview, and onboard new employees.
General Manager
EAC Network - Hempstead Senior Community Center
Nassau
2023 - 2024
- Oversaw daily operations of the community center, ensuring smooth service delivery and community engagement.
- Managed logistics for efficient service delivery at the community center.
- Led supervision of staff and volunteers, fostering a collaborative environment to enhance program effectiveness.
- Coordinated community programs and events, driving participation and strengthening community connections.
- Prepared operational reports and maintained records.
Education
Master's - Business Administration and Tourism Markets
Universidad Antonio De Nebrija
Madrid, Spain Bachelor's Degree - Marketing
Universidad Abierta Para Adultos
Dominican Republic Skills
- Sales & Business Development
- Account Management
- Customer relationship management
- Negotiation
- Leadership & Team Management
- Community partnerships
- Microsoft Office
- Social Media
- Talent Acquisition
- Bilingual: English & Spanish
AWARDS & LEADERSHIP
President, Business School Student Association, UAPA University
PROFESSIONAL DEVELOPMENT
- Leadership & Team Supervision
- Recruitment & Selection
- Sales & Negotiation
- Effective Communication & Customer Service
Timeline
Program Director
EAC Network - Home Energy Assistance Program HEAP
01.2024 - Current
General Manager
EAC Network - Hempstead Senior Community Center
2023 - 2024
Master's - Business Administration and Tourism Markets
Universidad Antonio De Nebrija
Bachelor's Degree - Marketing
Universidad Abierta Para Adultos