Laura Blackburn
Maricopa,AZ
Overview
9
9
years of professional experience
1
1
Certification
Work History
BHT/Med Tech
Behavior Health Network
Maricopa
05.2023 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Paraprofessional
Sacaton School District
Sacaton, AZ
09.2023 - 06.2024
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
24/7 Intouch
Mesa
03.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Care Giver
Fox Caring Home Llc
Maricopa, CA
01.2018 - 05.2022
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Prepared and submitted daily Type reports to management.
Consultant
L&t Medical
Moreno Valley, CA
01.2019 - 12.2020
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Behavioral Health Technician
Arizona MENTOR
Phoenix, AZ
07.2016 - 09.2018
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Collections Specialist
A&M’
San Bernardino, CA
08.2015 - 05.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
Valley View High School
Moreno Valley, CASkills
- Grammar
- Complex Product Knowledge
- Delphi Technology
- Citrix
Certification
- CPR
- CMT - Certified Medication Technician
- - Registered Behavior Technician
- CPR First Aid
- Food Handlers
Timeline
Paraprofessional
Sacaton School District
09.2023 - 06.2024
BHT/Med Tech
Behavior Health Network
05.2023 - Current
Customer Service Representative
24/7 Intouch
03.2022 - 04.2023
Consultant
L&t Medical
01.2019 - 12.2020
Care Giver
Fox Caring Home Llc
01.2018 - 05.2022
Behavioral Health Technician
Arizona MENTOR
07.2016 - 09.2018
Collections Specialist
A&M’
08.2015 - 05.2016
High School Diploma -
Valley View High School
- CPR
- CMT - Certified Medication Technician
- - Registered Behavior Technician
- CPR First Aid
- Food Handlers