Laura Blair
Clinchco,VA
Summary
I am a detail-oriented customer care representative, skilled in appointment scheduling and data compliance. Committed to delivering high-quality service and client satisfaction. I would be a great asset in any setting. I carry myself with empathy and understanding, and strive to make sure I am meeting the needs of others.
Overview
7
7
years of professional experience
Work History
Huddle House
Clintwood, Virginia
08.2020 - 04.2021
- Provided friendly and prompt service to customers in a busy diner environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on service protocols and restaurant policies.
- Supported inventory management by restocking supplies as needed during shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Customer Care Representative
Telemed
Wise, Virginia
10.2015 - 02.2019
- Managed scheduling for telemedicine appointments and coordinated with healthcare providers.
- Provided accurate, valid, and complete information to patients.
- Ensured compliance with company policies regarding privacy laws, data protection regulations, and HIPAA.
- Reached out to providers for patients in need of emergency medical questions.
Team Leader
Long John Silver's
Clintwood, Virginia
05.2014 - 10.2015
- Supervised daily operations and maintained high service standards.
- Trained and developed team members on food preparation procedures.
- Managed inventory levels and ensured proper stock rotation practices.
- Assisted in maintaining cleanliness and organization of work areas.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
GED -
Mountain Empire Community College
Big Stone Gap, VASkills
- Customer service
- Communication skills
- Time management
- Attention to detail
- Quality assurance
- Empathy and patience
- Multitasking and organization
- Active listening
- Appointment scheduling
- Call center experience
- Phone etiquette
Timeline
Huddle House
08.2020 - 04.2021
Customer Care Representative
Telemed
10.2015 - 02.2019
Team Leader
Long John Silver's
05.2014 - 10.2015
GED -
Mountain Empire Community College