Laura Bogenrief
Fort Worth
Summary
Results-driven operations leader with four years of management experience in the fitness industry. Passionate about delivering exceptional member experiences through high standards in friendliness, cleanliness, and operational efficiency. Proven ability to lead teams, manage KPIs, and drive engagement across multiple locations. Recognized for leadership versatility having worked in five EOS Fitness locations in Texas and Utah. Committed to fostering a positive, member-first culture while optimizing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
EOS Fitness
01.2021 - Current
- Lead a large team of employees, focusing on creating a welcoming, high-energy environment that enhances member experience and retention.
- Consistently ranked among top performers in friendliness metrics, ensuring team engagement aligns with company values.
- Played a role in my club winning "Club of the Year" by excelling in friendliness and cleanliness metrics.
- Managed KPIs, budgets, and financial performance to optimize club efficiency and profitability.
- Provided versatility by working at five different locations and influencing more.
Assistant Operations Manager
EOS Fitness
08.2020 - 01.2021
- Supported staff training in friendly and proactive customer interactions, ensuring a high-energy atmosphere.
- Helped refine operational processes that enhanced both team morale and member experience.
- Assisted in daily gym operations, ensuring that service levels remained consistent across all member touchpoints.
Service Associate
EOS Fitness
03.2020 - 08.2020
- Served as the first point of contact for members , ensuring every interaction was welcoming and engaging.
- Contributed to increased member retention by building relationships and providing personalized service.
Kids Club Associate
EOS Fitness
08.2018 - 03.2020
- Developed strong interpersonal skills by ensuring a fun and friendly environment for children and parents.
- Strengthened EOS Fitness's reputation for being a family-friendly, community-focused gym.
Education
Bachelor of Science - Business Administration
Weber State University
Ogden, UT05-2026
Associate of Science - General Studies
Weber State University
Ogden, UT08-2021
Skills
- Friendliness and Member Experience
- Team Leadership & Staff Development
- Budget and KPI Management
- Customer Engagement and Experience
- Facility Maintenance & Cleanliness Standards
- Process Improvement & Efficiency
Accomplishments
- Led a high-performing team across multiple locations in Texas and Utah.
- Contributed to my club winning "Club of the Year" by excelling in friendliness and cleanliness metrics.
- Adapted to various locations, showcasing versatility, leadership, and commitment to member satisfaction.
Timeline
Operations Manager
EOS Fitness
01.2021 - Current
Assistant Operations Manager
EOS Fitness
08.2020 - 01.2021
Service Associate
EOS Fitness
03.2020 - 08.2020
Kids Club Associate
EOS Fitness
08.2018 - 03.2020
Bachelor of Science - Business Administration
Weber State University
Associate of Science - General Studies
Weber State University
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