Amber Clark
McHenry,IL
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Peartree/Hel's Kitchen Catering And Events
02.2018 - 01.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Insurance Producer
American Family Insurance
01.2015 - 03.2018
- Created and produced Life, Home and auto policies for current and new clients
- Maintained the retention at 25% and below
- Agent Assistant, Sales Specialist, License Producer
- Accounts payable and receivable
- This position was offered to me through a scholorship
Event Coordinator
Nothing But Events
06.2009 - 01.2015
- Worked with event manager as back up on networking sales events
- Budget management - kept track of costs for events, venues, caterers and staff
- Established pre and during event coordination; Assisted with ensuring events are setup and run smoothly alongside managing administration
- Perform other duties as assigned by management
- Ordering from vendors on a daily basis; caters, floral, rentals, venues
- Conducting on-site meeting with clients and vendors
Education
Bachelor of Arts - Business Management
Devry University
Addison, IL08.2017
Skills
- Managed clients accounts, processing contracts/invoices, schedules and creating/updating overall databases
- Established goals and anticipated requirements needed for a successful outcome
- Coordinate and oversee the operation of major sporting events, corporate golf outings, custom client events, top sales, non-profit and incentive programs
- Hire, manage and mentor an array of staff
- Providing customer service and assisting customers that have trouble with a company's products or services
- Providing effective communication by active listening, giving and taking feedback, empathy, and respectfulness, having volume and clarity in messages, building friendliness and confidence
- Relationship building and management
- Customer Retention
Certification
CERTIFIED CLIENT/GUEST SERVICE PROFESSIONAL
FOOD MANAGMENT CERTIFICATE
FOOD HANDLERS CERTIFICATE
ALLERGEN CERTIFICATE
BASSET CERTIFICATE
CPR CERTIFIED
Timeline
Operations Manager
Peartree/Hel's Kitchen Catering And Events
02.2018 - 01.2024
Insurance Producer
American Family Insurance
01.2015 - 03.2018
Event Coordinator
Nothing But Events
06.2009 - 01.2015
Bachelor of Arts - Business Management
Devry University
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