Laura Brigner
Thorn Hill ,TN
Summary
Organized Health Unit Coordinator with 11 years of progressive experience planning patient activities, resolving complaints and updating medical files.
Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Coordinates and works alongside team of nurses and physicians to document and treat patient conditions. Accompanying seekers of medical care from admission to discharge towards healthy lives. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager, ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Unit Coordinator
UT Medical Center
Knoxville, TN
08.2023 - Current
- Identifies and facilitates resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinates non-clinical and ancillary services of assigned patient care units.
- Employs effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Promotes individual professional growth and development by meeting requirements for mandatory continuing education and skills competencies.
- Receives physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Monitors office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Prioritizes safe care for patients, staff and visitors.
- Achieves appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Leads and directs staff to encourage internal and external customer service through positive interactions within facility and community.
- Assists in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Assists with processing patient admissions, transfers and discharges.
- Assembles and maintains patient medical records and other documents related to patient care.
- Responds to patient calls to expedite appropriate follow-through.
- Enters work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Conducts in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helps troubleshoot equipment failures such as call system, portable phones, mobile workstations and other unit devices.
- Coordinated patient admissions and discharges in a busy healthcare environment.
- Managed communication between medical staff, patients, and families efficiently.
- Organized and maintained electronic health records for accuracy and compliance.
- Scheduled appointments and procedures utilizing healthcare scheduling systems.
- Maintained inventory of medical supplies to support unit operations effectively.
- Trained new staff on protocols, procedures, and software used in the unit.
Health Unit Coordinator
Tampa General Hospital
Tampa , FL
02.2022 - 08.2023
- Coordinated patient admissions and discharges in a busy healthcare environment.
- Managed communication between medical staff, patients, and families efficiently.
- Scheduled appointments and procedures utilizing healthcare scheduling systems.
- Organized and maintained electronic health records for accuracy and compliance.
- Assisted healthcare providers with daily operational tasks and documentation needs.
- Maintained inventory of medical supplies to support unit operations effectively.
- Trained new staff on protocols, procedures, and software used in the unit.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
Patient Transfer Specialist Level 1
Tampa General Hospital
06.2018 - 02.2022
- Extensive video conferencing, tele-work, and Microsoft Teams usage while working remotely.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assignment of patients to appropriate units and beds based on established criteria ensuring effective and timely flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Monitored ongoing care and proactively corrected problems.
- Reviewed medical charts and served as liaison
- between patient, doctor and hospital.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Facilitated communication between hospital departments.
- Liaised between hospital departments to facilitate effective communication.
- Established rapport and relationships with different hospital units and external partners to cross-train and support medical staff.
- Established rapport and relationships with charge nurses/leadership and external partners to cross-train and support medical staff.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
Patient Care Technician
Tampa General Hospital
10.2010 - 06.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06.1995
Skills
- Microsoft Teams and video conferencing
- Recording Messages
- Progress Monitoring
- Patient Flow
- Medical Terminology
- Supply Restocking
- Patient Education
- Efficiency Improvement
- Patient Registration
- Case Management
- Transportation Assistance
- Office Supplies and Inventory
- Managing Unit Operations
- Computer Proficiency
- Patient Admission
- New Admissions
- Administrative Duties
- Call Transfers
- Timely Processing
- BLS Certified
- Preparing Treatment Rooms
- Equipment Troubleshooting and Maintenance
- HIPAA Guidelines
- Leadership Development
- Teamwork and Collaboration
Dedicated Equestrian
I currently own a registered American Paint Horse, where we compete locally in open horse shows. Loving horses my entire life has taught me to appreciate animals and the level of responsibility that comes with horses. I am extremely passionate about horses,showing, maintenance and care.
I also own a beautiful and sweet donkey!
Timeline
Unit Coordinator
UT Medical Center
08.2023 - Current
Health Unit Coordinator
Tampa General Hospital
02.2022 - 08.2023
Patient Transfer Specialist Level 1
Tampa General Hospital
06.2018 - 02.2022
Patient Care Technician
Tampa General Hospital
10.2010 - 06.2018
High School Diploma -
Norwich Free Academy