Teresa McCloskey
Work Preference
Summary
With over 12 years of administrative experience, I’ve led diverse teams and streamlined processes to improve efficiency. I’m skilled in budget management, staff supervision, and proactive problem-solving. I’m committed to fostering a positive, collaborative environment and continuously seek new ways to enhance how we work together.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Unit Coordinator
University Police, Special Events and Auxiliary Unit
University Park, PA
06.2022 - Current
- Manage daily operations for a diverse student employee group of 70+, driving high performance, retention, and customer satisfaction.
- Administer budget and allocate resources to maximize financial efficiency.
- Oversee all aspects of recruitment, including job postings, hiring, interviews, onboarding, and training.
- Process bi-weekly payroll, accurately coding time blocks and capturing data for billing.
- Create and manage complex databases to track department-specific needs and streamline operations.
- Utilize SIMBA and related platforms for accounts payable/receivable, ensuring accurate reporting and billing of approximately $1.5 million annually.
- Foster an inclusive work culture by prioritizing belonging and leading with kindness.
Administrative Support Assistant
University Police
University Park, PA
04.2019 - 06.2022
- Supervised daily administrative operations and student staff for university police.
- Partnered with UPPS sergeant to improve unit efficiency and optimize resource allocation.
- Streamlined the hiring process, reducing time-to-hire and increasing staffing levels.
- Introduced digital systems, cutting document processing time and boosting departmental efficiency.
- Managed payroll and billing, ensuring precise and compliant financial records.
Assistant Manager
Curt’s Smokin’ Ribs
Mill Hall, PA
05.2016 - 04.2019
- Oversaw daily restaurant operations, including inventory, cash handling, and staff training, while ensuring food safety compliance.
- Built a positive team culture by mentoring staff, resolving conflicts, and coordinating cross-functional tasks in a fast-paced setting.
- Improved customer satisfaction by quickly addressing concerns, upholding service standards, and fostering memorable dining experiences.
Overnight Habilitation Staff
Hope Enterprises
Lock Haven, PA
12.2013 - 04.2016
- Delivered compassionate overnight care and support to adults with developmental disabilities, ensuring safety and emergency preparedness (CPR certified).
- Maintained thorough shift documentation to enhance communication and ensure consistent, high-quality care.
Education
Psychology Major - undefined
Community College of Allegheny County
01.2012
Diploma - Intensive Job Skills
South Hills School of Business
01.1996
High School Diploma - Business and academic courses
Indio High School
Indio, CA 08.1991 - 06.1992
Skills
- Customer Service
- Staff Supervision
- Admin Support
- Payroll
- Problem-Solving
- Budgeting
- Team Management
- Leadership
- Retention
- Intelligent
- Fast-learner
- Compassionate
- Friendly
- Professional
- Drama-Free
- Microsoft 365
- Outlook
- Word
- Excel
- SharePoint
- PowerPoint
- OneNote
- Teams
- Forms
- Planner
- SIMBA
- Journal Entries
- External Invoices
- Report Generation
- Ordering Supplies
- SAP
- Concur
- P-Card Reconciliation
- Travel
- Meetings
- Events
- Workday
- Creating Job Requisitions
- Managing Job Postings
- Candidate Tracking
- Administering Process from beginning to hire
- WorkLion
- Manager Tools
- Changing Pay
- Compliance Designation Change
- Initiating Separation
- LRN
- Assigning and tracking training
Skills
Customer Service, Staff Supervision, Admin. Support, Payroll, Problem-Solving, Retention, Budgeting, Team Management, Leadership
Training Hours
3150
Additional Information
- Penn State Cares ERG - In March 2024, I took the initiative to create an Employee Resource Group (ERG) at Penn State, launching 'Parenting Outside the Lions' for employees caring for children with special needs. Partnering with HR and a colleague focused on elder care, we created "Penn State Cares" and expanded the group University-wide that November. The ERG has steadily grown, building a supportive community—something especially meaningful to me as a parent of two adults with special needs. I am passionate about using my own experience to help others navigate similar challenges.
- University Staff Advisory Council - Co-Chair of Outreach and Engagement Committee. I am in my third year serving on the University Staff Advisory Council (USAC), where I previously chaired the Diversity, Equity, Inclusion, and Belonging (DEIB) Committee. As current Co-Chair of the O&E Committee, I support and educate commonwealth-wide StACs (Staff Advisory Councils) and oversee the execution of travel meetings.
- OTHER, Ambassador with Gender for Sexual and Gender Diversity, Network member of Safer People, Safer Places, Co-Lead for Northeastern Pennsylvania Free Mom Hugs, Seat with CARSV – Coalition to Address Relationship and Sexual Violence, Member of IFSA (Indigenous Faculty and Staff Alliance)
Quote
Be the change you want to see in the world
Timeline
Unit Coordinator
University Police, Special Events and Auxiliary Unit
06.2022 - Current
Administrative Support Assistant
University Police
04.2019 - 06.2022
Assistant Manager
Curt’s Smokin’ Ribs
05.2016 - 04.2019
Overnight Habilitation Staff
Hope Enterprises
12.2013 - 04.2016
High School Diploma - Business and academic courses
Indio High School
08.1991 - 06.1992
Psychology Major - undefined
Community College of Allegheny County
Diploma - Intensive Job Skills
South Hills School of Business
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