Laura Brittain
Rock Springs,Wy.
Summary
Customer-focused professional with experience supporting events, front-desk operations, and day-to-day business management. Handles scheduling, invoices, inventory, vendor communication, and service recovery while keeping operations organized. Adds value through clear communication, attention to detail, and steady support in fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
Business Owner
Tipsy Tees
Rock Springs, WY
10.2021 - Current
- Managed daily operations and guided staff to streamline workflows and enhance service delivery.
- Promoted Tipsy Tees services through targeted marketing outreach to increase brand awareness.
- Leveraged social media platforms to enhance brand identity and attract new customers.
- Established pricing strategies based on market analysis for products or services based on costs and market competition.
- Addressed customer concerns and resolved service problems.
- Monitored inventory levels to meet demand while controlling costs.
- Supported daily business operations for Tipsy Tees.
- Assisted with vendor communication and supply ordering.
- Updated website content regularly to align with current market trends.
Receptionist
Dr. Donaldson
Rock Springs, WY
04.2016 - 08.2022
- Greeted patients, verified information, and facilitated smooth check-in and check-out process.
- Handled incoming calls, answered queries, routed calls to appropriate staff, and took messages to ensure efficient communication.
- Managed and scheduled appointments, followed up on cancellations, and rescheduled appointments.
- Ensured and verified insurance information while assisting with billing inquiries to support patient financial processes.
- Collecting co-pays and payments, processing transactions, and maintaining financial records.
- Maintained accuracy and confidentiality to comply with HIPAA regulations.
- Liaising between patients and healthcare providers to ensure effective communication and relay important information.
- Assisting with administrative tasks such as filing paperwork and typing correspondence.
Server
Applebees
Rock Springs, Wyoming
- Provided exceptional customer service, resulting in repeat business and positive reviews.
- Prepared and served beverages, delivering prompt and friendly service to enhance customer experience.
- Processed payments with accuracy in cash handling, contributing to efficient transaction flow.
- Maintained clean workspace and adhered to health and safety regulations to ensure compliance and safety.
Server/Bartender/Floor Manager
Santa Fe Grill
Rock Springs, Wyoming
- Created warm, inviting atmosphere that enhanced customer experience and satisfaction.
- Prepared and served alcoholic and non-alcoholic beverages ensuring prompt and friendly service.
- Maintained a clean workspace and adhered to health and safety regulations.
- Processed payments ensuring accuracy in cash handling.
- Provided exceptional customer service, resulting in repeat business and positive reviews.
- Managed beverage service for large events, ensuring timely and efficient service to enhance guest enjoyment.
Education
High School Diploma -
Farson-Eden High School
Farson, Wyoming05-1999
Skills
- Invoice processing
- Inventory management
- Social media management
- Customer relationship management
- Appointment management
- Cash handling
- Effective communication
- Conflict resolution
- Attention to detail
- Business growth
- Strategic planning
- Team management
- Verbal and written communication
- Customer service
- Entrepreneurial leadership
- Driven and determined
Timeline
Business Owner
Tipsy Tees
10.2021 - Current
Receptionist
Dr. Donaldson
04.2016 - 08.2022
Server
Applebees
Server/Bartender/Floor Manager
Santa Fe Grill
High School Diploma -
Farson-Eden High School