Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura brown

clearwater

Summary

Dynamic Front Desk Manager at Belleair Beach Resort with a proven track record in enhancing guest relations and training staff. Expert in conflict management and financial accuracy, ensuring seamless check-in/check-out processes. Committed to fostering a supportive environment that drives professional growth and elevates customer service excellence.

Overview

18
18
years of professional experience

Work History

Front Desk Manager

Belleair Beach Resort
02.2007 - 10.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed front desk maintenance of client records and lab data.
  • Checked guests in out of hotel, made reservations, and processed payments.

Education

Chartiers Valley High
Bridgeville, PA

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Guest relations
  • Customer service expertise
  • Conflict management
  • Leadership qualities
  • Hospitality service expertise

Timeline

Front Desk Manager

Belleair Beach Resort
02.2007 - 10.2024

Chartiers Valley High

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Laura brown