Laura Brown
Connell
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
25
25
years of professional experience
1997
1997
years of post-secondary education
Work History
Newspaper column writer
Franklin County Graphic
Connell
07.2024 - 09.2024
- Researched local events and topics for engaging column content.
- Wrote weekly columns on community issues and cultural highlights.
- Collaborated with editorial team to align stories with publication goals.
- Conducted interviews with local figures to gather insights and quotes.
- Attended community events to gather content and network with locals.
- Brainstormed ideas with editors to create engaging content that would appeal to readers.
Licensed Massage Therapist
Simmons Family Chiropractic
Othello
02.2019 - 08.2023
- Provided therapeutic massage techniques to relieve client tension and pain.
- Collaborated with chiropractors to develop individualized treatment plans for clients.
- Maintained a clean and organized treatment room to ensure a professional environment.
- Documented client progress and treatment outcomes in electronic health records.
- Utilized various massage modalities, including Swedish, deep tissue, and sports massage.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Documented client sessions, progress, and feedback to monitor effectiveness of treatment plans and adjust as necessary.
Licensed Massage Therapist
Riverside Therapeutic Massage
Richland
11.2013 - 09.2018
- Provided therapeutic massage services to enhance client well-being and relaxation.
- Assessed client needs to determine appropriate massage techniques and treatments.
- Educated clients on self-care techniques to promote ongoing health and wellness.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
Licensed Massage Therapist
Body In Balance Massage
Dayton
07.2007 - 01.2014
- Provided therapeutic massage services to enhance client well-being and relaxation.
- Assessed client needs to determine appropriate massage techniques and treatments.
- Maintained a clean and organized treatment environment in compliance with safety standards.
- Utilized various massage modalities to address specific pain points and areas of tension.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
Urgent Care Receptionist
Walla Walla Clinic
Walla Walla
08.1999 - 08.2001
- Greeted visitors warmly and directed them to appropriate staff.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained organized calendar for office operations.
- Maintained clean and welcoming reception area for guests and staff.
- Handled visitor inquiries, ensuring a positive experience at the front desk.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Education
Massage Therapy Degree - Massage Therapy School
Tricities School of Massage
Kennewick , Wa 09.2000 - 04.2001
Associate of Arts - General Studies
Walla Walla Community College
Walla Walla, WA 08.1994 - 05.1996
Walla Walla High School
Walla Walla, WASkills
- Front desk operations
- Insurance verification
- Customer relationship management
- Appointment management
- Patient registration
Timeline
Newspaper column writer
Franklin County Graphic
07.2024 - 09.2024
Licensed Massage Therapist
Simmons Family Chiropractic
02.2019 - 08.2023
Licensed Massage Therapist
Riverside Therapeutic Massage
11.2013 - 09.2018
Licensed Massage Therapist
Body In Balance Massage
07.2007 - 01.2014
Massage Therapy Degree - Massage Therapy School
Tricities School of Massage
09.2000 - 04.2001
Urgent Care Receptionist
Walla Walla Clinic
08.1999 - 08.2001
Associate of Arts - General Studies
Walla Walla Community College
08.1994 - 05.1996
Walla Walla High School