Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Buitron

Gibsonton,FL

Summary

Adept at handling high-stress situations with professionalism, I significantly increased customer loyalty at Maximus Call Center through empathetic complaint resolution. My background in education and advocacy, underpinned by strong problem-solving and Microsoft Excel skills, showcases a track record of fostering positive outcomes and enhancing engagement across diverse settings.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
Riverview, FL
12.2021 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teacher

Kids Community College
Riverview, FL
03.2019 - 10.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Peer Advocate

BCFS Health And Human Services
Baytown, TX
08.2015 - 02.2018
  • Provided feedback to supervisory staff on trends observed among clientele, which informed adjustments made within the organization.
  • Educated clients about available community resources, empowering them to make informed decisions.
  • Served as a liaison between clients and service providers, ensuring clear communication of expectations and responsibilities.
  • Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.

Education

Stepping Stones
Tampa, FL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint Handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft Outlook
  • Empathy and patience
  • Attention to Detail
  • Bilingual
  • Work from home experience

Timeline

Customer Service Representative

Maximus Call Center
12.2021 - 06.2024

Teacher

Kids Community College
03.2019 - 10.2021

Peer Advocate

BCFS Health And Human Services
08.2015 - 02.2018

Stepping Stones
Laura Buitron