Laura Burnett
Katy,TX
Summary
Dynamic professional with a proven track record in real estate sales at EXP Realty, showcasing exceptional negotiation and organizational skills. Excelled in client-oriented services and digital marketing, significantly enhancing customer satisfaction and sales outcomes. Fluent in Spanish, adept in Microsoft Office, and holds an Active Texas Real Estate License, demonstrating a blend of technical expertise and interpersonal prowess.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Real Estate Agent
EXP Realty
09.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
Electrical Designer
Kiewit
11.2023 - 05.2024
- Incorporated updates to drawings based on changes to designs.
- Completed extensive research on specific issues and compiled reports with findings.
- Contributed expertise to substations projects.
- Optimized communication between team members by maintaining organized records of design changes and updates throughout the course of each project.
- Determined most effective components to complement electrical design parameters.
- Supported proposal efforts by contributing accurate estimates related to the scope of work required for potential clients'' projects.
- Assisted in maintaining positive relationships with clients by providing regular progress updates and addressing concerns promptly.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
Customer Service Manager
SOS Natural
01.2020 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Established team priorities, maintained schedules and monitored performance.
Education
License - Real Estate
Champions School of Real Estate
Houston, TX01.2022
Associate of Applied Science - Drafting And Design Technology
ITT Technical Institute - Indianapolis
Houston, TX12.2014
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Works well independently
- Client-oriented
- Social Media Marketing
- Sales closing
- Administrative Support
- Digital Marketing
- Leasing and sales
- MLS expert
- Proficient in Microsoft Office
- Active Texas Real Estate License
- Fluent in Spanish
Certification
real estate license
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Electrical Designer
Kiewit
11.2023 - 05.2024
Real Estate Agent
EXP Realty
09.2022 - Current
Customer Service Manager
SOS Natural
01.2020 - 04.2023
License - Real Estate
Champions School of Real Estate
Associate of Applied Science - Drafting And Design Technology
ITT Technical Institute - Indianapolis