Laura Burrell
Brandon,MS
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Walmart
Flowood, MS
01.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Personal Care Assistant
Ability Works Rehab Services
Brookhaven, MS
01.2020 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Manager
Zac Johnson Foods LLC DBA Dairy Queen
Brookhaven, MS
10.2019 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
What A Combo DBA Subway
Summit, MS
04.2019 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cafeteria Worker
Lincoln County Schools
Brookhaven, MS
09.2014 - 05.2019
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Education
Associate of Arts - Business Administration
Copiah-Lincoln Community College
Wesson, MS05.2018
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Multitasking Abilities
- Processing payments
- Cash Handling
Timeline
Personal Shopper
Walmart
01.2022 - Current
Personal Care Assistant
Ability Works Rehab Services
01.2020 - 01.2022
Manager
Zac Johnson Foods LLC DBA Dairy Queen
10.2019 - 03.2020
Manager
What A Combo DBA Subway
04.2019 - 10.2019
Cafeteria Worker
Lincoln County Schools
09.2014 - 05.2019
Associate of Arts - Business Administration
Copiah-Lincoln Community College