Laura Caicedo
New York,NY
Summary
Operations and project-focused professional with 3+ years of experience managing office operations, coordinating workflows, and leading cross-functional teams in a fast-paced healthcare environment. Strong problem-solver with a proven ability to identify challenges and implement effective solutions that improve efficiency and service delivery. Tech-savvy and adaptable, with experience streamlining processes and supporting team performance. Seeking to transition into an Assistant Project Manager or Project Coordinator role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager | Operations & Coordination
HouseCalls Home Care
Bronx, NY
01.2023 - Current
- Oversee operational process in a high-volume office, facilitating effective staff coordination and enhancing service delivery.
- Analyze operational problems and implement effective solutions to optimize processes and maintain productivity.
- Facilitate comprehensive onboarding and training programs for new hires to ensure optimal team performance and readiness.
- Coordinate interactions among patients, caregivers, and insurance providers to address service challenges effectively.
- Monitor authorization service requests and case progress to ensure timely completion and adherence to compliance standards.
- Conduct regular team meetings and offer ongoing feedback to strengthen communication and optimize operational performance.
- Implement process improvements to improve workflows and increase operational efficiency
Instructional Facilitator
Immigrant Social Services
New York, NY
09.2019 - 03.2020
- Designed and implemented comprehensive learning programs to enhance skill development and meet organizational goals.
- Coordinated efforts with cross-functional teams to optimize program delivery and improve engagement results.
- Managed daily operations ensuring effective program delivery and participant engagement.
- Managed comprehensive planning and execution of educational and developmental programs, focusing on continuous improvement and effectiveness of all activities.
- Coordinated team efforts, overseeing delegation of responsibilities to maintain focus on program goals.
- Managed coordination of schedules, resources, and materials to facilitate efficient daily program operations.
- Evaluated program delivery issues and implemented actionable solutions to boost participation rates and improve program outcomes.
- Coordinated efforts with staff and stakeholders to strengthen program design and achieve organizational goals.
Medical Coordinator /Intake Supervisor
HouseCalls Home Care
New York, NY
01.2018 - 09.2019
- Coordinated patient intake processes, managing documentation, scheduling, and communication across departments.
- Ensured timely processing of services by tracking cases and resolving issues proactively
- Maintained accurate records and supported compliance with healthcare regulations
- Communicated with patients, providers, and insurance teams to align on service requirements and next steps.
- Identified process gaps and implement improvements to enhance coordination and reduce delays.
- Supported cross-functional teams by organizing information, prioritizing tasks, and ensuring smooth service delivery
Education
B.S. - Biology
Lehman College
The Bronx, NYA.S. - Science
LaGuardia Community College
Queens, NYSkills
- Project Coordination
- Operations Management
- Problem Solving & Process Improvement
- Workflow Optimization
- Scheduling & Resource Management
- Team Leadership & Training
- Cross-functional Collaboration
- Data Tracking & Reporting
- Skilled in software tools
Certification
Braven Leadership Certification
Lehman College Leadership Program Certification
DREAM USA Scholarship Recipient
Robinhood Grant Recipient – Lehman College
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager | Operations & Coordination
HouseCalls Home Care
01.2023 - Current
Instructional Facilitator
Immigrant Social Services
09.2019 - 03.2020
Medical Coordinator /Intake Supervisor
HouseCalls Home Care
01.2018 - 09.2019
B.S. - Biology
Lehman College
A.S. - Science
LaGuardia Community College