Laura Campos
Fitchburg,MA
Summary
Dedicated Contact Center Specialist skilled in customer service and payment processing. Proven ability to resolve inquiries efficiently while maintaining strong relationships. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Contact Center Specialist
Middlesex Savings Bank
Westborough, Massachusetts
03.2025 - Current
- Responded to calls with appropriate greetings while actively listening to customer financial needs.
- Processed daily member transactions including transfers, renewals, loan payments, and profile updates per BSA policies.
- Assisted members with inquiries related to account closures and loan applications across various products.
- Resolved online banking issues using virtual messaging portals for account unlocks and enrollments.
Behavior Technician
BCI
Fitchburg, MA
10.2024 - 03.2025
- Assisted in implementing behavior intervention plans under supervision of board certified behavior analyst (BCBA).
- Conducted assessments including discrete trial training and naturalistic teaching while monitoring progress.
- Collected data on catalyst, analyzed progress, and reported findings to BCBA for treatment plan adjustments.
- Collaborated with team to develop and implement individualized treatment goals for clients.
- Supported parents and caregivers by training them in behavior management strategies at home.
Senior Service Center Representative
IC Credit Union
Fitchburg, MA
10.2023 - 08.2024
- Answered calls with proper greetings, actively listening to customer financial needs.
- Processed daily member transactions, including transfers, renewals, loan payments, and profile updates in compliance with BSA policies.
- Assisted members with inquiries regarding account closures and loan applications for various products.
- Resolved online banking issues, including account unlocks and enrollments through virtual messaging portals.
Member Relationship Representative III
Leominster Credit Union
Leominster, MA
08.2021 - 09.2023
- Greeted members upon entry and assessed financial needs for tailored solutions.
- Processed daily member transactions, including deposits, withdrawals, and payments.
- Maintained 3 to 4 transaction batches daily while adhering to BSA and Compliance policies.
- Assisted members with inquiries regarding account management and services.
- Facilitated opening and closing of accounts in accordance with established procedures.
- Guided members through applications for consumer loans, lines of credit, equities, and mortgages.
Dental Receptionist/ Assistant
Dental Dreams LLC
Worcester, Massachusetts
02.2021 - 08.2021
- Managed over 200 patient check-ins and check-outs, updating and maintaining accurate patient records.
- Scheduled appointments for patients and doctors using Outlook, rescheduling within 48 hours of cancellations.
- Collected patient payment information and provided necessary documentation to patients.
- Audited daily cash drawer, answered incoming calls, and forwarded inquiries promptly.
- Texted, emailed, and called patients with appointment reminders to ensure attendance.
- Conducted routine X-rays and performed dental hygiene cleanings for six to eight patients daily.
- Prepared and maintained five exam rooms with sterilized equipment and necessary tools for procedures.
PCA
Stavros
Lunenburg, MA
10.2019 - 01.2021
- Supervised child from bus dismissal to end of shift, ensuring safety and adherence to schedule.
- Administered epilepsy medication at designated times to maintain health standards.
- Engaged in activities such as playing with toys, facilitating arts and crafts projects.
- Provided exercise and socialization through daily walks with service dog.
Server/Busser
Slate Bar and Grille
Leominster, MA
11.2018 - 02.2020
- Enhanced guest experiences through prompt seating, order-taking, and dish serving while maintaining a positive demeanor.
- Recommended menu items based on customer preferences and dietary needs.
- Managed food and drink orders alongside financial transactions to ensure accuracy.
- Adhered to food hygiene standards, ensuring compliance with established guidelines.
- Achieved tips exceeding 15%, reflecting quality service provided.
Education
High School Diploma -
Leominster High School
Leominster, MA06-2019
Skills
- Customer service and support
- Order management
- Payment processing
- Food safety compliance
- Point of sale systems
- Relationship building
- Data analysis
- Time management
- Attention to detail
- Coaching and development
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Contact Center Specialist
Middlesex Savings Bank
03.2025 - Current
Behavior Technician
BCI
10.2024 - 03.2025
Senior Service Center Representative
IC Credit Union
10.2023 - 08.2024
Member Relationship Representative III
Leominster Credit Union
08.2021 - 09.2023
Dental Receptionist/ Assistant
Dental Dreams LLC
02.2021 - 08.2021
PCA
Stavros
10.2019 - 01.2021
Server/Busser
Slate Bar and Grille
11.2018 - 02.2020
High School Diploma -
Leominster High School