Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Campuzano

Vista,CA

Summary

Customer service expert with over a decade of experience in customer service, marketing, and inventory control. Skilled in creating standard operating procedures (SOPs), collaborating with cross-functional teams, and ensuring customer satisfaction. Proven track record in pricing analysis, conflict resolution, and data management.

Overview

17
17
years of professional experience

Work History

Analyst, Customer Service

Hunter Industries Inc.
San Marcos
01.2023 - Current
  • Analyzed customer service data and supported pricing
  • Created SOPs for various pricing scenarios.

Customer Service Representative II

Hunter Industries Inc.
San Marcos
12.2015 - 01.2023
  • Provided customer service and pricing support
  • Managed accounts and resolved customer inquiries.

Customer Service Representative I

Hunter Industries Inc.
San Marcos
01.2013 - 12.2015
  • Handled customer service tasks and supported the team.

Assistant Customer Service

Hunter Industries Inc.
San Marcos
12.2012 - 01.2013
  • Assisted with administrative tasks and customer inquiries.

Receptionist, Marketing Department

Hunter Industries Inc.
San Marcos
06.2011 - 01.2012
  • Managed front desk operations and supported the marketing team.

Inventory Control Specialist

Hunter Industries Inc.
San Marcos
01.2008 - 05.2011
  • Maintained inventory accuracy and collaborated with other departments.

Education

Graduate in Business Administration -

Ashford University
San Diego, CA
01.2017

General Education -

Palomar College
San Marcos, CA
01.1999

Self-Leadership Course -

Hunter Industries

Skills

  • Customer service and communication
  • Pricing analysis and data management
  • SOP creation and organizational skills
  • Team collaboration and problem-solving

Languages

Spanish
Professional
English
Professional

Timeline

Analyst, Customer Service

Hunter Industries Inc.
01.2023 - Current

Customer Service Representative II

Hunter Industries Inc.
12.2015 - 01.2023

Customer Service Representative I

Hunter Industries Inc.
01.2013 - 12.2015

Assistant Customer Service

Hunter Industries Inc.
12.2012 - 01.2013

Receptionist, Marketing Department

Hunter Industries Inc.
06.2011 - 01.2012

Inventory Control Specialist

Hunter Industries Inc.
01.2008 - 05.2011

Graduate in Business Administration -

Ashford University

General Education -

Palomar College

Self-Leadership Course -

Hunter Industries

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Laura Campuzano