Open To Work
Nicole Rubano
Stop and Shop
Beverly,MA
1
Certification
12
years of professional experience
Customer Service Manager with strengths in recruiting, onboarding, staff training, and compliance. Brings experience hiring and onboarding new associates, supervising team members, and conducting staff meetings across four stores. Known for communication, conflict management, and staff scheduling in fast-paced retail environments.
Work History
Customer Service Manager
1 Year 5 Months- Utilized actionable insights and tailored solutions to uphold customer satisfaction.
- Resolved service-related issues for customers, improving overall customer experience.
- Trained, supervised and evaluated team members in daily operations of the store.
- Recruiting, hiring and onboarding new associates.
- Facilitated staff meetings to communicate procedural updates, ensuring team alignment.
- Demonstrated empathy and compassion in team interactions.
- Managed loss prevention initiatives to protect company assets.
- Assistant Store Manager in 4 Stores.
Front End Manager
10 Years 4 Months- Oversaw front end operations, enhancing shopping experience for customers.
- Trained and motivated staff on store policies and product knowledge, improving customer service quality and creating a welcoming environment that fosters customer loyalty.
- Managed staff scheduling, ensuring adequate coverage for consistent service.
- Balanced multiple responsibilities while fostering positive environment, contributing to strong community reputation.
- Fostered positive relationships with customers through personable interactions.
- Demonstrated attention to detail and strong interpersonal skills in interactions
- Utilized product knowledge to offer informed customer recommendations
- Worked full-time in customer service role
- 2015 starting as cashier then service desk associate to assistant customer service department head to 2021 online shopping lead to 2022 front end manager to 2025
Education
Skills
Recruitment
Training & Development
Staff scheduling
Conflict management
Team building
Customer service communication
Onboarding management
Customer service training
Regulatory adherence to company compliance
Team management
Orientation facilitation
Analytical thinking
Certification
- Leading Others 2
- Accelerating Success
- Dale Carnegie
- Food Safety
- Situational Leadership
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Beverly, MA
Open to relocation:
No
Minimum Desired Compensation
$100000/yr
Timeline
Customer Service Manager
Stop and Shop
05.2025 - CurrentRead More
Front End Manager
Stop & Shop
01.2015 - 05.2025Read More
North shore technical high school
05.2009Read More