Laura Canales
Hillsboro,TX
Summary
Friendly administrative assistant with background in various office settings, and responsibilities. Knowledgeable about clerical requirements, time management, and communication. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles and systems. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Specialty Receptionist
Hill Regional Hospital
Hillsboro, TX
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted medical staff by relaying messages and facilitating communication between departments effectively.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Received/sent referrals, entered into EMR and contacted patient accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Scanned documentation into medical records or emailed out.
- Supported various administrative duties by proofreading, transcribing, and invoicing.
- Answered and quickly redirected large volume of calls on central system.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Ran reports to gather data.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Certified Dialysis Technician
Fresenius Medical Care NA
Hillsboro, Texas
06.2014 - 10.2020
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room, and equipment.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
- Provided in-patient care for 4 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Performed routine quality control and safety checks on all equipment.
- Safely transported, transferred, and positioned patients on chairs for treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
- Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
- Ordered diagnostic tests to investigate patients' concerns.
- Devised treatment plans for disorders involving cardiovascular, endocrine, and other internal systems.
Ophthalmologist Technician/Receptionist
Bealka Eye Surgery
Hillsboro, Texas
10.2020 - 05.2021
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured corneal curvature using keratometry to determine axis and extent of astigmatism.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Called patients to inquire about post-operative status or recovery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Scanned documentation into medical records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received/sent referrals, entered EMR and contacted patient accordingly.
Education
High School Graduate -
Milford ISD
Milford, TX06-2011
Skills
- Time management
- Adobe Illustrator/ Canva
- Data entry
- Decision-Making
- MS Office, Google Workspace
- Multitasking Abilities
- Analytical and Critical Thinking
- Organized
- Flexible and Adaptable
- Problem-Solving
- Dependable and Responsible
- Good Telephone Etiquette
Certification
AHA- BLS ex-09/2026
Timeline
Multi-Specialty Receptionist
Hill Regional Hospital
05.2021 - Current
Ophthalmologist Technician/Receptionist
Bealka Eye Surgery
10.2020 - 05.2021
Certified Dialysis Technician
Fresenius Medical Care NA
06.2014 - 10.2020
High School Graduate -
Milford ISD