Laura Carbonaro Moreno
Maple Shade Township
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
13
13
years of professional experience
1996
1996
years of post-secondary education
Work History
Store Manager's Assistant
Bath & Body Works
Moorestown
05.2022 - 02.2026
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Store Manager's Assistant
Bed Bath & Beyond
Cherry Hill
09.2012 - 08.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Education
Cross Roads Institute
Franklin Lakes , NJ 01.1995 - 05.1996
Overbrook
Pine Hill, NJSkills
- Customer complaint resolution
- Cash handling
- Inventory management
- Staff scheduling
- Team delegation
- Operational planning
- Merchandising strategy
- Shift management
- Problem resolution
- Brand collaboration
- Strategic decision-making
- Cross-selling techniques
Timeline
Store Manager's Assistant
Bath & Body Works
05.2022 - 02.2026
Store Manager's Assistant
Bed Bath & Beyond
09.2012 - 08.2022
Cross Roads Institute
01.1995 - 05.1996
Overbrook