Laura Carranza
Farmers Branch,TX
Summary
Dynamic customer service professional with a proven track record at Interface Security, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I have successfully implemented strategies that significantly improved customer satisfaction and team performance. Adept at data entry, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Interface Security
04.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Associate
Walmart
12.2019 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Manager
Aimbridge Hospitality
10.2018 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Aimbridge Hospitality
07.2016 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Supervisor
Doubletree By Hilton
01.2013 - 06.2016
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Universidad Autonoma De Coahuila
Mexico08-1992
Programador Analista - Computer Programming
Colegio En Programacion En Computacion Y Sistemas
Nva. Rosita Coahuila08-1992
Secretario Bilingue - Taquigrafo
Escuela Secretarial Bilingue
Sabina's, Coahuila06-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Interface Security
04.2023 - Current
Associate
Walmart
12.2019 - 03.2023
Manager
Aimbridge Hospitality
10.2018 - 11.2019
Manager
Aimbridge Hospitality
07.2016 - 09.2018
Supervisor
Doubletree By Hilton
01.2013 - 06.2016
High School Diploma -
Universidad Autonoma De Coahuila
Programador Analista - Computer Programming
Colegio En Programacion En Computacion Y Sistemas
Secretario Bilingue - Taquigrafo
Escuela Secretarial Bilingue
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