Laura Carroll

Greeted customers, assisted with sales, repair check in/out, informed customers of available services and company information, answered telephone, directed calls and provided service as needed, maintained store inventory, ordered supplies, managed shipping/receiving and mailing, handled customer correspondence, accounts payable, general store maintenance and display of inventory.

• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Reduced stock discrepancies with diligent record-keeping and thorough investigations of variances.
• Performed data entry and completed proper paperwork.