Sandra Bailey
Calhoun,GA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Emerald Carpets
Dalton , GA
2006.12 - Current
- Establish and maintain relationships with key clients, while maintaining the existing customer base.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Developed policies and procedures related to customer service operations.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Conducted research and reviewed findings to solve customer issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Calhoun High School
Calhoun, GA1986-06
Skills
- Consultative Sales
- Data Entry
- Complaint resolution
- Report Generation
- Account updating
- Paperwork Processing
- Product Knowledge
- Customer Relations
- Project management abilities
- Staff Training
- Administrative Support
- Problem-solving abilities
- Order Fulfillment
- Microsoft Office Suite
- Problem Resolution
- Reading Comprehension
- Dispute Resolution
- Proofreading
- Conflict Resolution
- Senior leadership support
- Coordination
- Document Control
- Multi-Task Management
- Account Management
Timeline
Customer Service Manager
Emerald Carpets
2006.12 - Current
High School Diploma -
Calhoun High School
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