Overview
Work History
Education
Skills
Accomplishments
Timeline
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ROBERT THOMPSON

Glendale,AZ

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Guitar Center
Phoenix, AZ
06.2022 - Current
  • Provide performance reviews quarterly and annually for all Sales Associates
  • Maintaining Pro Coverage and Credit Card Application numbers for the flagship store in Phoenix
  • Opening and closing duties of the store
  • Maintaining employee coverage and scheduling employees on a weekly and daily basis
  • Performing all Store Manager duties for six months while the Store Manager position was unfilled
  • Creating a great customer experience and managing escalated situations with customers
  • Hiring and training new employees

Home Warranty Specialist

First American Home Warranty
Phoenix, AZ
07.2021 - 12.2022
  • Receiving inbound calls from potential customers looking into a Home Warranty and providing them with the knowledge of First-American’s coverage to choose the best package to help them best protect their investment.
  • Honed in key closing techniques to exceed performance quotas on a consistent basis.

Elite Account Director

Yelp
Scottsdale, AZ
08.2017 - 03.2021
  • Helped grow small businesses through on-boarding and upgrading them onto the Yelp Ads program.
  • Assigned multiple territories to manage with the goal of marketing a brand, educating, and ultimately selling a performance-based product.
  • Focused on selling with integrity and customer success throughout my client’s campaigns.
  • Because of my high performance (top 12% in the company and three-time Top 10 Rep on the Top Floor in the Organization for 11 months running), I was awarded leadership roles while learning my team with company revenue gains.

Education

Bachelor of Arts - History

University of Arizona
Tucson, AZ
06.2016

Skills

  • Effective Communicator
  • Research/Market Research
  • Sales/Marketing
  • Time Management
  • Organization Skills
  • Strong Writing Skills
  • Consultative Sales
  • B2B Sales

Accomplishments

  • 3 time Top 10 Wall Winner (Yelp, San Francisco Office)
  • Leadership Program (Yelp, 2019)
  • Beta Theta Pi Member 2012-16
  • Beta Theta Pi Rush Chair, 2014-15
  • Musician/Vocalist-16+ years.
  • Christermon Community Service Award Scholarship-2012

Timeline

Customer Service Manager

Guitar Center
06.2022 - Current

Home Warranty Specialist

First American Home Warranty
07.2021 - 12.2022

Elite Account Director

Yelp
08.2017 - 03.2021

Bachelor of Arts - History

University of Arizona

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