Overview
Work History
Skills
Timeline
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Malkie Loffler

Lakewood, NJ,NJ

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Living Quarters
01.2021 - 01.2022
  • Introduced and installed new program which improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Trained in new employees and assumed leadership over team productivity and managed work flow.
  • Created rebuttals for credit card disputes which resulted in the companies' favor.

Project Manager

Cavalry Associates
07.2019 - 07.2020
  • Successfully managed multiple NYC DOB projects simultaneously from filing building plans to permits and C of O.
  • Monitored project progress, identified risks, and took corrective action as needed.
  • Developed strong relationships with clients through regular communication updates and amendments to their plans as necessary.

7th Grade Teacher

UTA of Boro Park (Satmar)
09.2017 - 09.2019
  • Organized extracurricular activities for students, sparking interest in additional areas of learning beyond the standard curriculum.
  • Evaluated student progress regularly using assessments, adjusting teaching strategies to optimize learning outcomes.
  • Taught English Language Arts and Science

Skills

  • Effective Communicator
  • Analytical Thinker
  • Customer Focused
  • Microsoft Outlook, Word and Excel, Wrike Project Management

Timeline

Customer Service Manager

Living Quarters
01.2021 - 01.2022

Project Manager

Cavalry Associates
07.2019 - 07.2020

7th Grade Teacher

UTA of Boro Park (Satmar)
09.2017 - 09.2019

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Malkie Loffler