Laura Casey
Grosse Pointe
Summary
I enjoy a face-forward job,working with clients and customers to increase their enjoyment and satisfaction. I like working with children and parents as a Kids Care coordinator.
I am a proficient coordinator with a focus on customer service and task prioritization. Experienced in enhancing operational efficiency and fostering collaboration among teams to achieve shared objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Coordinator
Neighborhood Club
11.2025 - 03.2026
- Coordinated community events to foster engagement and participation among residents.
- Assisted in managing schedules and logistics for daily activities and programs.
- Supported marketing efforts through social media updates and promotional materials.
- Facilitated communication between staff, volunteers, and community members to enhance collaboration.
- Organized resources and materials for workshops, ensuring smooth execution of events.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Lifeguard
Neighborhood Club
09.2024 - 12.2025
- Monitored pool areas to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and CPR when necessary.
- Conducted routine safety checks on equipment and facilities.
- Maintained cleanliness of pool area, ensuring a safe environment for patrons.
- Educated patrons about water safety rules and guidelines.
- Collaborated with team members to develop efficient communication during rescues.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Monitored water conditions to provide timely warnings about potential hazards.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Assisted in organizing and implementing recreational activities and programs.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Front Desk Receptionist
LA Fitness
09.2023 - 03.2024
- Managed front desk operations, ensuring efficient check-in and member assistance.
- Maintained appointment schedules for personal trainers and group classes, optimizing member participation.
- Assisted in the onboarding of new members by providing facility tours and explaining membership options.
- Resolved member inquiries and concerns promptly, enhancing overall customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of the reception area.
- Utilized membership management software to track renewals and cancellations effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Custodial Busser
The Bricks
01.2021 - 08.2022
- Maintained cleanliness and sanitation standards in dining areas and restrooms.
- Monitored supply levels, ensuring adequate inventory of cleaning materials.
- Implemented improved cleaning procedures, reducing turnaround time for table resets.
- Enhanced guest experience by maintaining a tidy environment throughout service periods.
Dishwasher
Giant Eagle Food Stores
05.1997 - 09.2005
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of dishes and utensils.
- Sorted and organized kitchenware for efficient workflow during peak service hours.
- Maintained cleanliness of kitchen areas, including floors, countertops, and equipment.
- Collaborated with team members to streamline operations and reduce turnaround time for dish cleaning.
Education
High School Diploma -
Hopkind High School
Hopkins, MNSkills
- Multitasking and organization
- Customer service
- Relationship building
- Discretion and confidentiality
- Meeting coordination
- Event planning
- Event coordination
- Point of contact
- Problem-solving
- Attention to detail
- Clear communication
- Adaptability and flexibility
- Task prioritization
- Conflict resolution
- Motivational leadership
Certification
- First Aid/CPR Certified
- American Red Cross certified through 2027
Timeline
Coordinator
Neighborhood Club
11.2025 - 03.2026
Lifeguard
Neighborhood Club
09.2024 - 12.2025
Front Desk Receptionist
LA Fitness
09.2023 - 03.2024
Custodial Busser
The Bricks
01.2021 - 08.2022
Dishwasher
Giant Eagle Food Stores
05.1997 - 09.2005
High School Diploma -
Hopkind High School