Sofia Castillo
Jacksonville,FL
Summary
Sofia Castillo is a clever Colombian comic from Jacksonville, FL, with the ability to relocate. With a passion for casting and a penchant for pop culture, Sofia is extremely detail-oriented and maintains a professional and friendly rapport with industry professionals and patrons. With experience as an usher and box office associate skilled in monitoring admission and seating operations for large theaters and intimate venues. Sofia is hardworking and focused, with four years of experience in customer service and data entry.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Precision Imaging Center
11.2024 - Current
- Handled up to 250 calls every day with a positive attitude and focus on customer satisfaction while maintaining privacy for each patient.
- Verified accuracy of patient information and updated when necessary.
- Took ownership of customers' issues to follow problems through to resolution.
- Displayed a high level of attention to detail and shared knowledge with colleagues to maintain low call times.
- Distributed a high volume of reports to patients daily while managing high volumes of faxes.
Creator / Showrunner
Big Screen To Big Stage Festival
10.2023 - 02.2024
- Supported a hefty list of directors in choosing iconic movie scenes with nontraditional casting.
- Supported Directors in aiding with cast lists and contacting talent.
- Met aggressive deadlines while completing high-quality work in a week, producing upwards of six pieces with large casts.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
Director / Casting Director
Clue!
10.2023 - 12.2023
- Marketed and scheduled auditions for actors, cast project and began rehearsals within schedule..
- Motivated actors to produce best performance through strong coaching and mentoring.
- Collaborated with creative team to execute creative vision within budget and schedule requirements.
Director / Casting Director
Project B (short Film)
09.2023 - 12.2023
- Scouted and met with talent and built relationships between production team and talent.
- Managed auditions effectively by maintaining open contact with production and actors about times and requirements.
- Visited potential shoot locations to evaluate lighting and filming requirements.
- Identified set locations for different scenes in film.
Box Office Associate/Theater Usher
Shenandoah University/SSMT
06.2021 - 05.2023
- Identified and corrected data entry errors using established quality control methods.
- Operated register to sell tickets, gift cards, and promotional items.
- Answered guests' questions and personalized packages per patrons' interests and availability.
- Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
Education
Bachelor of Fine Arts -
Shenandoah University
Winchester, VA05.2024
Skills
- Accuracy and Attention to Detail
- Verbal and written communication
- Customer Service
- Telephone Etiquette
- Strong Work Ethic
- Adaptable and Flexible
- Honest and Dependable
- Decision-Making
- Data Entry
- Quick Learner
- Problem-Solving
- Customer relations
Timeline
Customer Care Specialist
Precision Imaging Center
11.2024 - Current
Creator / Showrunner
Big Screen To Big Stage Festival
10.2023 - 02.2024
Director / Casting Director
Clue!
10.2023 - 12.2023
Director / Casting Director
Project B (short Film)
09.2023 - 12.2023
Box Office Associate/Theater Usher
Shenandoah University/SSMT
06.2021 - 05.2023
Bachelor of Fine Arts -
Shenandoah University
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