Laura Castillo
Fresno,CA
Overview
12
12
years of professional experience
Work History
Customer Service
Suburban Propane
- Managing office operations
- Handling customer service inquiries
- Processing orders
- Scheduling deliveries
- Maintaining accurate records if tank rental
Home Internet Expert
T-Mobile
06.2022 - 10.2022
- Assisted customers with concerns and questions about their account and services
- Resolve billing issues
- Receive payments
- Trouble shooting
Customer Service
Covered California
09.2021 - 10.2021
- Enrolling Consumers for Health Insurance
- Manage inbound and outbound calls to clients to learn about and address their needs, complaints, or other issues with services in a timely manner
- Utilizing software, databases, and tools appropriately
- Respond to emails or chats in a timely manner with clear and proper written communication
Customer Service
Central Sanitary Supply
01.2019 - 04.2019
- Answer all incoming calls
- Label, restock and rotate inventory in showroom
- Handle all customer orders (via phone, fax, email or in person)
- Assist company sales representatives with pricing problems.
Call Center Associate
Manpower/Us script
02.2012 - 08.2018
- Receive and process incoming request from pharmacy
- Log and track calls using proprietary software
- Interview caller to gather information about problem
- Lead caller through to a successful resolution in reference to pharmacy benefit management claims.
Apartment Manager
Palomino’s
03.2011 - 01.2012
- Showing available apartments to prospective tenants
- Collecting payment when due
- Handling evictions when necessary.
- Handling/processing lease and application including credit and background check.
- Marketing and advertising
Education
High School - undefined
Washington Union High School
Fresno, CA06.2001
Skills
- Bilingual (Spanish/English)
- Data Entry 50 WPM
- Team player with positive attitude toward internal/external customers
- Proficiency w/ Microsoft Word, Excel, Power Point, Access, and Outlook
Timeline
Home Internet Expert
T-Mobile
06.2022 - 10.2022
Customer Service
Covered California
09.2021 - 10.2021
Customer Service
Central Sanitary Supply
01.2019 - 04.2019
Call Center Associate
Manpower/Us script
02.2012 - 08.2018
Apartment Manager
Palomino’s
03.2011 - 01.2012
Customer Service
Suburban Propane
High School - undefined
Washington Union High School