Overview
Work History
Education
Skills
Timeline
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Laura Castillo

Fresno,CA

Overview

12
12
years of professional experience

Work History

Customer Service

Suburban Propane
  • Managing office operations
  • Handling customer service inquiries
  • Processing orders
  • Scheduling deliveries
  • Maintaining accurate records if tank rental

Home Internet Expert

T-Mobile
06.2022 - 10.2022
  • Assisted customers with concerns and questions about their account and services
  • Resolve billing issues
  • Receive payments
  • Trouble shooting

Customer Service

Covered California
09.2021 - 10.2021
  • Enrolling Consumers for Health Insurance
  • Manage inbound and outbound calls to clients to learn about and address their needs, complaints, or other issues with services in a timely manner
  • Utilizing software, databases, and tools appropriately
  • Respond to emails or chats in a timely manner with clear and proper written communication

Customer Service

Central Sanitary Supply
01.2019 - 04.2019
  • Answer all incoming calls
  • Label, restock and rotate inventory in showroom
  • Handle all customer orders (via phone, fax, email or in person)
  • Assist company sales representatives with pricing problems.

Call Center Associate

Manpower/Us script
02.2012 - 08.2018
  • Receive and process incoming request from pharmacy
  • Log and track calls using proprietary software
  • Interview caller to gather information about problem
  • Lead caller through to a successful resolution in reference to pharmacy benefit management claims.

Apartment Manager

Palomino’s
03.2011 - 01.2012
  • Showing available apartments to prospective tenants
  • Collecting payment when due
  • Handling evictions when necessary.
  • Handling/processing lease and application including credit and background check.
  • Marketing and advertising

Education

High School - undefined

Washington Union High School
Fresno, CA
06.2001

Skills

  • Bilingual (Spanish/English)
  • Data Entry 50 WPM
  • Team player with positive attitude toward internal/external customers
  • Proficiency w/ Microsoft Word, Excel, Power Point, Access, and Outlook

Timeline

Home Internet Expert

T-Mobile
06.2022 - 10.2022

Customer Service

Covered California
09.2021 - 10.2021

Customer Service

Central Sanitary Supply
01.2019 - 04.2019

Call Center Associate

Manpower/Us script
02.2012 - 08.2018

Apartment Manager

Palomino’s
03.2011 - 01.2012

Customer Service

Suburban Propane

High School - undefined

Washington Union High School

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Laura Castillo