LAURA CASTILLO

Midland

Summary

Driven, results-oriented Retail Operations Manager with over 5 years of leadership experience in high-volume, fast-paced commercial environments. Proven track record of rapid internal advancement, progressing from entry-level roles to top store management through exceptional customer service, staff empowerment, and operational excellence. Skilled in optimizing store workflow, controlling inventory shrink, leading diverse teams, and maintaining high safety and brand standards across multi-department operations.

Overview

years of professional experience

Language

Work History

Travel Center Manager (Promoted from Entry-Level)

LOVE'S TRAVEL STOP

Midland, TX

01.2026 - Current

Earned rapid promotion from an entry-level position to Manager within six months by demonstrating strong work ethic, reliable leadership, and operational initiative.
Supervise daily store operations, visual floor merchandising, and inventory stocking to ensure high visual presentation and product availability standards.
Direct, mentor, and motivate store associates, fostering a supportive, team-first environment focused on customer satisfaction and efficiency.
Execute routine inventory counts, register reconciliements, safe audits, and security checks to minimize shrinkage and ensure precise financial reporting.

Private Caretaker - Elderly & Disabled Care

PRIVATE HOME CARE

Midland, TX / Surrounding Area

01.2011 - 01.2026

Provided dedicated, compassionate, 1-on-1 care and support for elderly and disabled clients, assisting with daily living activities, personal hygiene, and mobility support.
Managed daily medication routines, meal preparation, diet plans, and transportation to medical appointments while ensuring strict compliance with health and safety protocols.
Maintained clear, empathetic communication with family members and healthcare providers to ensure consistent, personalized care plans.
Handled high-stress and emergency situations calmly and effectively, maintaining a safe, clean, and comfortable environment for all clients.
10+ Years

General Manager (Promoted from Entry-Level)

PILOT FLYING J

Midland, TX

01.2019 - 11.2024

Earned consecutive promotions from entry-level team member to General Manager over a 4.5-year tenure due to outstanding leadership and store performance metrics.
Managed complete daily operations for a multi-department location generating high daily revenue across retail sales, food service, and commercial fuel operations.
Recruited, onboarded, and led a diverse workforce; delegated daily tasks effectively and built a highly collaborative, goal-oriented team culture.
Maintained strict adherence to food safety, cleanliness, and regulatory compliance standards, consistently scoring top marks on corporate quality audits.
Controlled operating expenses, managed store inventory levels, and reduced operational waste to achieve store profitability targets.

Education

High School Diploma - undefined

Lamesa High School

Lamesa, TX

Skills

Leadership & Team Development: Staff Recruitment, Training & Coaching, Performance Management, Schedule Optimization, Employee Engagement
Store & Retail Operations: High-Volume Merchandising, Inventory Control, Loss Prevention & Shrink Reduction, P&L Awareness

Customer Service Excellence: Service Quality Control, Conflict & Complaint Resolution, Fast-Paced Guest Relations, Community Engagement
Compliance & Safety: Regulatory & Sanitation Audits, Food Safety Standards, Cash Handling

Languages

Spanish

Native or Bilingual

Timeline