Laura Castro
Dunn,NC
Summary
As a veteran of the United States Navy and an Administrative Specialist, I have more than five years of experience in planning and implementing tasks while adhering to high standards and regulations. My expertise lies in Administrative Support, Process Improvement, and Operations Management. I am highly skilled at supporting over 100 personnel in a dynamic and fast-paced environment. My military experience has taught me to learn and adapt quickly, while my professional experience ensures organization and effective problem-solving. I am equipped to manage a busy schedule and handle tasks with precision and efficiency.
Overview
7
7
years of professional experience
Work History
Wellness Attendant
One Life Natural Market
Dunn, NC
11.2023 - Current
- Greeted guests and welcomed them to the wellness facility. Provided support to guests by answering questions about services, products, and procedures.
- Performed receptionist functions such as appointment scheduling, spa tours, and answering phones.
- Processed payments for memberships, supplements, and food items using point-of-sale systems.
- Brought out fresh linens, sanitized foot detox pans, and sanitized the sauna between appointments.
- Performed cleaning duties such as sweeping and mopping floors, washing dishes, and emptying trash receptacles.
- Collaborated with other staff members to ensure that all operational goals are met promptly.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Department Administrator
Power Mechanical, Inc.
Newport News, VA
01.2023 - 06.2023
- Coordinated and supported 8 foreman and 14 field technicians, working in-state and across the country, by providing and receiving information via phone call, text, and email.
- Monitored requests for job number creation, which were yielded within 15 minutes and provided to technicians.
- Provided IT support, adjudicated payroll discrepancies, and entered timecards for field technicians.
- Worked with State Code Compliance to acquire and maintain permits for assets and entered material requisitions and orders for the Engineering department.
- Research, planning, and coordination to improve overall boiler condition.
- Entered estimates, compiled work orders, and updated material history.
- Utilized software to file and organize documentation electronically.
- Utilized Adobe Acrobat for PDF creation for startup reports, checklists, and data entry.
Customer Service Representative
Strategic Data Systems
Virginia Beach, VA
12.2022 - 01.2023
- Assisted active duty, separated, and retired military personnel as well as their families as a member of a 24/7 crew.
- Conducted research and evaluation into customer inquiries, then provided solutions via phone, email, and chat.
- Entered information into systems and forms within specialized software with precision.
- Trained to understand government departments and military programs to provide adequate customer support, both foreign and domestic.
Nuclear Machinist Mate
United States Navy
08.2018 - 10.2022
- As Maintenance Group Supervisor, analyzed operations and staff performance and managed maintenance items.
- Noted deficiencies, delegated work controls being written and maintenance being performed.
- Monitored nuclear reactor equipment performance, took measurements, and recorded results in the Main Machinery Room.
- Started, stopped, adjusted, tested, and operated pumps, valves, and system controls to keep operations within tight tolerances.
- Noted malfunctions of equipment, instruments, and controls and reported conditions to supervisors to promote immediate resolutions.
- Education included: Atomic and Nuclear Physics, Fluid Dynamics, General Chemistry, General Physics, Heat Transfer, Industrial Safety, Nuclear Reactor Engineering, Radiation Protection Technology, Technical Mathematics.
Cashier
Carlie C's IGA
Coats, NC
11.2017 - 07.2018
- Operated the cash register to receive payment by cash, check, credit card, EBT, and WIC, then issued receipts and provided change for cash payments.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
Drive-Thru Cashier
Wendy's
Erwin, NC
05.2017 - 10.2017
- Worked quickly to document and fulfill orders, keeping the high-volume line moving and maintaining high customer satisfaction
- Greeted patrons, speaking clearly to take orders and giving details about food items to include regular deals or monthly specials to upsell orders
- Processed credit card and cash payments for orders, counting out change and furnishing receipts
Education
Machinery Operator Certification - Nuclear Power
Nuclear Power Training Unit | United States Navy
Goose Creek, SC03.2020
Certificate - Nuclear Power
Nuclear Power School | United States Navy
Goose Creek, SC09.2019
Certificate - Nuclear Power
Nuclear Field “A” School | United States Navy
Goose Creek, SC02.2019
High School Diploma -
Triton High School
Erwin, NC06.2018
Skills
- Office Administration
- Organization
- Resourcefulness
- System Layouts
- Data Input and Analysis
- System Troubleshooting
- Verbal and Written Communication
- Opening and Closing Procedures
Software
Microsoft Office, Microsoft Excel, Microsoft Dynamics: Great Plains 2018, DocLink, Adobe Acrobat, EDL (Equipment Deficiency Log)
Timeline
Wellness Attendant
One Life Natural Market
11.2023 - Current
Department Administrator
Power Mechanical, Inc.
01.2023 - 06.2023
Customer Service Representative
Strategic Data Systems
12.2022 - 01.2023
Nuclear Machinist Mate
United States Navy
08.2018 - 10.2022
Cashier
Carlie C's IGA
11.2017 - 07.2018
Drive-Thru Cashier
Wendy's
05.2017 - 10.2017
Machinery Operator Certification - Nuclear Power
Nuclear Power Training Unit | United States Navy
Certificate - Nuclear Power
Nuclear Power School | United States Navy
Certificate - Nuclear Power
Nuclear Field “A” School | United States Navy
High School Diploma -
Triton High School