Laura Castro

Responsible for coordinating and supervising daily warehouse operations, ensuring an efficient and safe flow of products from receiving to distribution.
Lead and supervise the warehouse team (operators, forklift drivers, order pickers).
Ensure compliance with loading, unloading, and order preparation times.
Train new personnel and support the development of the existing team.
Identify and resolve operational problems in real time.
Report key performance indicators (productivity, incidents, attendance, team performance).

Responsible for providing customer service and support via telephone, chat, and in person, managing requests, orders, and resolving issues in a timely and professional manner.
Main responsibilities:
Answering calls, emails, and other customer communication channels.
Processing orders, quotes, and information requests.
Resolving complaints, returns, and other issues, ensuring satisfactory solutions.
Identifying opportunities for improvement in processes and customer experience.

Responsible for providing friendly and efficient service to customers, attending to their needs from arrival to departure. Additionally, manages payment processes correctly, ensuring a positive and seamless customer experience.
Main Responsibilities:
Greet and serve customers in a friendly and professional manner.
Take food and beverage orders, ensuring accuracy and quality.
Handle cash register opening and closing procedures.