Laura Cater
Butte,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive and efficient attitude. An enthusiastic addition to any team, eager to contribute to the team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in anything new and exciting, and look forward to applying these attributes as a Gas Transmission Control Room Operator.
Overview
34
34
years of professional experience
Work History
Mobile Workforce Dispatcher
Northwestern Energy
11.2014 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Assured positive and effective communication with field craft, supervisors and other departments
- Demonstrated self-reliance by meeting and exceeding workflow needs - often managed 6 or more designated divisions and workload therein per shift
- Dedicated adherence to safe work practices, accuracy and attendance
- Demonstrated leadership by helping make improvements to work process and training new personnel
Lead Certified Pharmacy Technician
CVScaremark
05.1990 - 11.2014
- Trained and mentored new pharmacy technicians, fostering supportive learning environment.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy in high volume settings (2000 prescriptions/week)
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Education
High School Diploma -
Santana High School
Santee, CAPTCB National Pharmacy Certification
05.2006
Skills
- Work Order Management/Service Coordination
- Route Navigation
- Data Entry
- Incident Reporting
- Dispatching procedures
- Team Leadership skills
- Troubleshooting and problem solving
- Active listening and Effective communication
Timeline
Mobile Workforce Dispatcher
Northwestern Energy
11.2014 - Current
Lead Certified Pharmacy Technician
CVScaremark
05.1990 - 11.2014
High School Diploma -
Santana High School
PTCB National Pharmacy Certification