Laura Cepeda
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Receptionist
Parra Pediatrics
05.2023 - 08.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Receptionist
Physicians Of Katy, Internal Medicine
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Youth Care Worker
Southwest Key Programs
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Education
Bachelor of Science - Medical Doctor
The University College of Medicine
Skills
- Problem-solving skills
- Creativity
- Critical thinking
- Teamwork
- Collaboration
- Adaptability
- Work ethic
Accomplishments
Red Cross Certificate CPR
Nonviolent Crisis Intervention Flex Certificate
Certification
Red Cross Certificate
September 2021 to Present
Nonviolent Crisis Intervention Flex Certficate
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
English
Timeline
Receptionist
Parra Pediatrics
05.2023 - 08.2023
Receptionist
Physicians Of Katy, Internal Medicine
Youth Care Worker
Southwest Key Programs
Bachelor of Science - Medical Doctor
The University College of Medicine
Red Cross Certificate
September 2021 to Present
Nonviolent Crisis Intervention Flex Certficate
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