Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Ceron

Huntersville,NC

Summary

Adept at elevating customer experiences, I leveraged my fluency in Spanish and expertise in vehicle assessment at Excel Truck Group to surpass customer satisfaction goals. My knack for sales and upselling, coupled with a goal-oriented mindset, significantly contributed to achieving and often exceeding monthly sales targets. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

6
6
years of professional experience

Work History

Service Advisor

Excel Truck Group
2024.01 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Service Advisor

Fields CDJR
2020.06 - 2024.01
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Service Advisor

Lexus of Highland Park
2019.04 - 2020.06
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate Of Arts -

Triton College
River Grove, IL

Elmwood Park High School
Elmwood Park, IL

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Handling Customer Complaints
  • Goal-oriented mindset
  • Quality Control
  • Sales and Upselling
  • Inbound Call Management
  • Fluent in Spanish

Timeline

Service Advisor

Excel Truck Group
2024.01 - Current

Service Advisor

Fields CDJR
2020.06 - 2024.01

Service Advisor

Lexus of Highland Park
2019.04 - 2020.06

Associate Of Arts -

Triton College

Elmwood Park High School
Laura Ceron