Laura Charney
Monroe,NY
Summary
Results-oriented professional with over 20 years in retail management. Skilled in fostering team collaboration, improving operational processes, and maximizing customer satisfaction. Committed to implementing strategies that enhance team performance and drive sales growth.
Overview
28
28
years of professional experience
Work History
Senior Store Manager
Levis Strauss & Co
Central Valley, NY
09.2025 - Current
- Overee daily store operations, ensuring optimal customer service and satisfaction.
- Manage inventory levels, optimizing stock availability and minimizing shrinkage.
- Train and mentor team members, enhancing sales techniques and product knowledge.
- Implement visual merchandising standards, improving store presentation and appeal.
- Coordinate staff scheduling, ensuring adequate coverage during peak hours for increased efficiency.
- Foster a positive team environment, promoting collaboration and high performance among staff members.
- Maximize profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
General Manager
Old Navy
Multiple Locations
03.2015 - 09.2025
- Directed daily operations, ensuring alignment with company standards and customer satisfaction.
- Mentored and trained management team, fostering leadership development and operational excellence.
- Analyzed sales trends to inform inventory management and promotional strategies, enhancing revenue growth.
- Implemented process improvements that streamlined workflow efficiency across all departments.
- Enhanced customer experience through staff training programs focused on service excellence and product knowledge.
- Spearheaded community engagement initiatives, strengthening brand presence and customer loyalty within local markets.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Manager
Old Navy
Multiple Locations
10.2002 - 03.2015
- Led team of associates to enhance customer service and sales performance.
- Developed training programs for staff, improving product knowledge and operational efficiency.
- Analyzed sales data to inform merchandising decisions and promotional strategies.
- Fostered a positive store environment, resulting in increased employee engagement and retention.
- Streamlined operational processes, enhancing workflow efficiency across departments.
- Monitored compliance with company policies, ensuring a safe and productive work environment.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Cashier
Stop and Shop Supermarket
Milford, CT
10.1998 - 03.2002
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service and product information.
- Managed cash register operations, ensuring balanced drawers at the end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
Education
Early Childhood Education
Gateway Community College
New Haven, CT09.2002
Skills
- Merchandise planning
- Adaptability and flexibility
- Decision-making
- Sales analysis
- Employee relations
- Team building
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Operational efficiency
Accomplishments
-Built, coached, and retained high-performing teams, developing multiple employees into leadership roles across district locations.
-Increased key performance metrics (conversion, units per transaction, loyalty sign ups) through hand on leadership and training.
-Selected as district loyalty leader, overseeing initiatives across 13 stores and contributing to #1 regional ranking.
-Delivered consistent brand standards and exceptional customer experiences in high volume retail environments.
Timeline
Senior Store Manager
Levis Strauss & Co
09.2025 - Current
General Manager
Old Navy
03.2015 - 09.2025
Manager
Old Navy
10.2002 - 03.2015
Customer Service Cashier
Stop and Shop Supermarket
10.1998 - 03.2002
Early Childhood Education
Gateway Community College