Laura Chipps
Fairchance,PA
Summary
Seasoned Senior System Analyst boasting comprehensive experience in system development life cycle, IT project management, and business process analysis. Strengths lie in identifying and resolving complex technical issues through advanced troubleshooting skills while demonstrating leadership in team-based environments. Previous roles have resulted in improved efficiency, cost reduction, and enhanced system functionality due to strategic planning and implementation.
Overview
1
1
Certification
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Senior Systems Analyst
WVU Medicine
Morgantown, West Virginia
05.2012 - Current
- Analyzed WVU Medicine billing workflows and system requirements
- Collaborated with operations and support teams on application needs
- Configured healthcare systems to align with WVU Medicine standards
- Tested Epic-related changes and validated user access
- Documented system processes, issues, and support procedures
- Trained staff on workflows, applications, and ticket resolution steps
- Coordinated with vendors and IT teams on system fixes
- Participated in meetings with stakeholders to discuss project progress or changes in scope.
- Conducted system tests to ensure functionality and accuracy of software applications.
- Developed and managed project plans while providing status updates to management.
- Troubleshot program and system malfunctions to restore normal functioning.
Education
Bachelor of Arts - English
California University of Pennsylvania
California, PA 08.1997 - 05.2004
Skills
- Epic system configuration
- Billing workflow analysis
- User access validation
- System testing
- Vendor coordination
- Problem solving
- Stakeholder communication
- Attention to detail
Certification
- Epic Resolute Hospital Billing Administration
- Epic Cogito
- Epic Security
Accomplishments
- Proficiency- Epic Resolute Professional Billing Administration
Timeline
Senior Systems Analyst
WVU Medicine
05.2012 - Current
Bachelor of Arts - English
California University of Pennsylvania
08.1997 - 05.2004