Laura Cilia
Canton,MI
Summary
I am a compassionate team leader with a strong track record of thriving in dynamic, high-pressure environments. My reputation is built on my positive attitude, unwavering professionalism, meticulous attention to detail, unyielding loyalty, and resourcefulness. Exceptional communication skills round out my ability to lead and collaborate effectively.
Overview
31
31
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway Kee Realty
01.2016 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Catering Manager (Owner)
Paul Anthony Elite Catering
01.2011 - Current
- Organize, leading and motivating catering team.
- Negotiate contracts with customers assessing their requirements and ensuring satisfaction with the service delivered.
- Maintain detailed records of discussions with client, including all meeting setups, food & beverage etc.
- Plan menus in consultation with chef, purchase food and determine appropriate staffing needs for each event.
Salon Manager
Q Hair Salon
01.2011 - 01.2016
- Responsible for all product sales, inventory control and marketing activities for the salon.
- Managed advertising campaigns and budgets to draw in more business in the community and increase sales.
- Management of all employees, responsible for interviewing, hiring, promoting, and any disciplinary actions.
- Responsible for employee scheduling to ensure we were fully staffed for customer demand.
- Brought salon from 6 to 12 employees within 6 months of taking over.
- Oversee staff training and development and make sure that advanced training opportunities are available to employees, such as conferences, workshops or continuing education.
Assistant Property Manager
Motor City Property Management Company
- Responsible for maintaining consistent occupancy rates and showing properties to prospective tenants.
- Management of rent and lease collections as well as scheduling all property maintenance.
- Resolution of disputes including payment demands, deposit demands, complaints, etc.
Real Estate Sales Agent
CRS Real Estate
01.2009 - 01.2016
- Lead agent for new construction sales May 2002-2004.
- Responsible for compiling competitive data by researching developments throughout SE Michigan.
- Prospecting new clients and maintaining previous client database.
Senior Claims Representative
Select Care
01.1993 - 01.1997
- Customer Service and Special Claims
- Responsible for data research and problem resolution
- Customer and provider problem solving ensuring all needs and concerns were addressed
Education
Business Management -
Henry Ford Community College
Licensed Realtor -
Southeastern Institute of Real Estate
Skills
- Relationship Building and Rapport
- Operations Management
- Business Development
- Time Management
- Team Collaboration
- Attention to Detail
- Organizational Skills
- Critical Thinking
Timeline
Real Estate Agent
Berkshire Hathaway Kee Realty
01.2016 - Current
Salon Manager
Q Hair Salon
01.2011 - 01.2016
Catering Manager (Owner)
Paul Anthony Elite Catering
01.2011 - Current
Real Estate Sales Agent
CRS Real Estate
01.2009 - 01.2016
Senior Claims Representative
Select Care
01.1993 - 01.1997
Assistant Property Manager
Motor City Property Management Company
Business Management -
Henry Ford Community College
Licensed Realtor -
Southeastern Institute of Real Estate
Similar Profiles
CARRIE MIHALCARRIE MIHAL
Licensed Real Estate Agent, Realtor at Keller Williams Realty and Berkshire Hathaway RealtyLicensed Real Estate Agent, Realtor at Keller Williams Realty and Berkshire Hathaway Realty
KEEGAN OWEN SMITHKEEGAN OWEN SMITH
Market and Tech Advisor at Berkshire Hathaway HomeServices The Preferred RealtyMarket and Tech Advisor at Berkshire Hathaway HomeServices The Preferred Realty
Shelley HodgesShelley Hodges
Executive Assistant and Events Coordinator at Berkshire Hathaway HomeServices RW Towne RealtyExecutive Assistant and Events Coordinator at Berkshire Hathaway HomeServices RW Towne Realty
Paula MaddenPaula Madden
LEO at University of Michigan School of Social WorkLEO at University of Michigan School of Social Work
RYAN KELLMANRYAN KELLMAN
Photographer & Videographer at RKellmanPhotography, LLCPhotographer & Videographer at RKellmanPhotography, LLC