Laura Collins
Lansing,MI
Summary
Results-driven delivery driver with a proven track record in optimizing routes and ensuring timely arrivals. Recognized for attention to detail and problem-solving abilities, contributing to high levels of customer satisfaction in fast-paced environments.
Experienced with efficiently selecting and packing grocery orders to meet customer specifications. Utilizes strong organizational skills to maintain order accuracy and timeliness. Knowledge of inventory management and product quality assessment ensures high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon Flex
Lansing, MI
02.2023 - Current
- Delivered packages efficiently, ensuring timely arrivals and high customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding delivery status and resolved any issues promptly.
- Adhered to safety protocols while handling packages to minimize damage and maintain operational standards.
- Monitored vehicle performance, reporting maintenance needs to ensure reliable transportation capabilities.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Grocery Shopper
Shipt
Lansing, MI
06.2025 - Current
- Selected and gathered grocery items based on customer orders, ensuring accuracy and quality.
- Navigated store layouts efficiently to fulfill orders promptly and effectively.
- Communicated with customers regarding substitutions or out-of-stock items to meet their needs.
- Managed multiple orders simultaneously while maintaining attention to detail and organization.
- Utilized Shipt app for order tracking, item selection, and customer communication.
- Adapted quickly to changing product availability and customer preferences during shopping tasks.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
Overnight Stocker
Meijer
Lansing, MI
06.2018 - 05.2024
- Stocked shelves efficiently to ensure product availability and accessibility for customers.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Trained new staff on stocking procedures and safety protocols, enhancing team performance.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Organized and stocked merchandise efficiently on retail shelves.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Education
No Degree - Culinary
Art Institute of Fort Lauderdale
Fort Lauderdale, FL11.2014
High School Diploma -
North Marion High
Sparr, FL05-2004
Skills
- Shelf stocking
- Cleanliness standards
- Health and safety compliance
- Stock replenishment
- Item location
- Barcode scanning
- Bagging proficiency
- Customer service
- Attention to detail
- Upbeat and outgoing attitude
- Decision-making
- Product knowledge
- Delivery organization
Timeline
Grocery Shopper
Shipt
06.2025 - Current
Delivery Driver
Amazon Flex
02.2023 - Current
Overnight Stocker
Meijer
06.2018 - 05.2024
No Degree - Culinary
Art Institute of Fort Lauderdale
High School Diploma -
North Marion High