Laura Conaway
Hialeah
Summary
Dedicated Medical Assistant with extensive clinical experience in fast-paced environments, skilled in managing confidential paperwork, administering medications, and providing exceptional patient care. Team-oriented professional recognized for establishing positive rapport with patients, families, and staff, committed to delivering high-quality service that supports diagnostic and treatment procedures. Six years of reliable experience in diverse settings, proficient in streamlining office operations and enhancing physician support through effective patient information gathering and task execution. Maintains a cheerful demeanor during patient interactions to boost satisfaction ratings and foster patient retention.
Overview
6
6
years of professional experience
Work History
Pediatric Medical Assistant
Miami Beach Community Health Center
09.2024 - Current
- pediatric intake and vitals: Collected vitals, growth measurements, and medical histories for infants, children, and teens.
- exam room preparation: Set up rooms, prepared supplies, and supported providers during pediatric exams.
- viral swab testing: Performed and processed pediatric viral swabs (flu, strep, COVID) following clinic protocols.
- parent communication: Explained care instructions, answered questions, and guided families through follow‑up steps.
- EMR documentation (Epic): Entered vitals, visit notes, and clinical information accurately using the Epic system.
- triage support: Answered parent calls, gathered symptoms, and relayed concerns to nurses or providers.
- care coordination: Scheduled appointments, processed referrals, and assisted with follow‑up care needs.
- clinic flow support: Helped manage patient flow, ensured timely room turnover, and maintained a clean, safe environment.
- pediatric comfort care: Used age‑appropriate communication to calm anxious children and support families during visits.
Medical Assistant
1bio
08.2023 - 08.2024
- Taught patients about medications, procedures, and care plan instructions.
- patient outreach: Managed high‑volume outbound and inbound calls to support care coordination and follow‑ups.
- care plan support: Reviewed care plans, identified patient needs, and escalated concerns to clinical staff.
- vital monitoring: Gathered and documented patient‑reported vitals to assist with ongoing condition management.
- clinical documentation: Updated EMR records accurately while maintaining HIPAA compliance.
- care coordination: Collaborated with nurses and providers to ensure timely interventions and continuity of care.
- patient education: Explained care instructions, chronic‑condition management steps, and available resources.
- appointment management: Scheduled visits, arranged follow‑ups, and verified patient eligibility when needed.
- quality metrics: Met productivity goals, call‑handling standards, and documentation accuracy requirements.
- remote workflow: Organized daily caseload, prioritized urgent needs, and maintained efficient remote operations.
Temporary medical assistant
Pediatrix urology
04.2023 - 06.2023
- Temporarily filled in to ensure patient health, comfort, and safety.
- Conducted thorough medical histories, verified insurance, and administered medications/treatments.
- Provided technical support to healthcare professionals and counseled patients and families on prevention and treatment plans.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical assistant
Chen Medical
08.2022 - 04.2023
- Performed clinical duties under direct physician supervision, including vital sign measurement and record-keeping.
- Prepared patients for examinations, assisted with routine screening tests, and provided patient education.
- Conducted phlebotomy, collected lab specimens, and administered medications under physician supervision.
- Maintained accurate documentation, processed patient messages, and ensured timely patient flow.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Evolution MD
07.2021 - 07.2022
- Checked in patients, maintained records, and performed medical duties as required.
- Assisted nurse practitioners and surgeons with procedures and post-operative care.
- Scheduled appointments, sterilized medical tools, and assisted in recovery after surgery.
Medical Assistant
Innovative Transfusion Medicine
01.2020 - 07.2021
- Scheduled appointments, managed inventory, and roomed patients.
- Recorded vital signs, obtained medical histories, and assisted with procedures.
- Answered phone calls, scheduled appointments, and maintained patient records.
Education
High School Diploma -
Ronald Reagan
Doral, FL01-2017
Skills
- EHR Proficiency: Epic, AthenaOne, eClinicalWorks, Cerner Clinical Support: vital signs, growth measurements, patient intake, basic procedures
- Diagnostic Testing: EKGs, respiratory tests, glucose testing, hemoglobin testing, viral swabs
- Patient Assessment: medical histories, medication assistance
- Lab & Specimen Handling: lab preparation, specimen collection, point‑of‑care testing
Skills & Qualifications
- Administrative Skills: scheduling, referrals, insurance verification, medical record‑keeping
- Communication: bilingual Spanish/English, strong patient interaction
- Professional Qualities: punctual, adaptable, organized, effective communicator
- Compliance: HIPAA, OSHA, MSDS
AWARDS AND ACKNOWLEDGEMENTS
Highest Scholarship Recipient, Barry University, Graduated with Honors from Florida Career College
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pediatric Medical Assistant
Miami Beach Community Health Center
09.2024 - Current
Medical Assistant
1bio
08.2023 - 08.2024
Temporary medical assistant
Pediatrix urology
04.2023 - 06.2023
Medical assistant
Chen Medical
08.2022 - 04.2023
Medical Assistant
Evolution MD
07.2021 - 07.2022
Medical Assistant
Innovative Transfusion Medicine
01.2020 - 07.2021
High School Diploma -
Ronald Reagan