LAURA COOK
Coatesville,PA
Summary
Competent Accounts Receivable Specialist bringing 7 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Denials Specialist
PE GI Solutions
02.2020 - Current
- Resolving roughly 40 insurance denials daily, delayed payments, and other issues by coordinating with patient, healthcare company and insurance provider.
- Submits detailed, professionally written appeals which include compelling arguments based on review of medical records and in accordance with Medicare, Medicaid, & third-party guidelines.
- Streamline communication between departments, facilitating faster resolution of denied claims.
- Identified root cause of denials to provide plans for denial resolution.
- Reconcile daily AR ledger and verify proper posting.
- Perform month end closing procedures within established timeframe for assigned Center.
Patient Account Representative
Conifer Health Solutions
01.2017 - 01.2020
- Identified potential payment delays and trends with payors and taking corrective actions, escalating to Supervisor to avoid A/R aging.
- Updated plan IDs and adjusted patient or payor demographic/insurance information, notated accounts in detail, identified payor issues and trends and solved re-coup issues.
- Developed and documented collection procedures and policies to comply with government regulations.
- Completed daily process adjustments to maintain accuracy.
Escalation Specialist
1&1 Internet, Inc.
01.2013 - 01.2017
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Served as contact for customers via company’s social media channels on Twitter, and Facebook.
- Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
Retention Customer Service Representative
1&1 Internet, Inc.
05.2010 - 12.2012
- Responded to roughly 50+ customer requests, offering excellent support and tailored recommendations to address needs, daily.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
Education
Associates Degree of Applied Business -
Neumann College
Aston Mills, PA06.2009
Skills
- Decision-Making
- Flexible and Adaptable
- Microsoft Word
- Microsoft Office
- Multitasking Abilities
Timeline
Accounts Receivable Denials Specialist
PE GI Solutions
02.2020 - Current
Patient Account Representative
Conifer Health Solutions
01.2017 - 01.2020
Escalation Specialist
1&1 Internet, Inc.
01.2013 - 01.2017
Retention Customer Service Representative
1&1 Internet, Inc.
05.2010 - 12.2012
Associates Degree of Applied Business -
Neumann College
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