LAURA L CRIDDLE

• Facilitates the education and examination of entry level EMS students
• Maintains the certification of an EMS Education Sponsorship
• Provides AHA courses and maintain associated paperwork
• Develops and implements program initiatives to enhance student engagement and learning outcomes.
• Collaborates with stakeholders staff to ensure alignment of educational objectives with organizational goals and maintaining State of Michigan policies and procedures.
• Teaches Emergency Medical Programs

• Oversees and manages care and clinical operations within assigned regional locations.
• Upholds company policies, procedures, mission, values, and expectations.
• Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care.
• Directly oversees teams of Advanced Practitioners, Registered Nurses, Certified Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed.
• Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within the guidelines of Vivo Company policy.
• Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
• Budget management: Oversees labor costs and supply utilization.
• Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities.
• Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care.
• Ensures and coordinates training, growth, and development opportunities for all clinical team members.
• Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards.
• Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines.
• Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies.
• Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.
• Acts as the Infection Control Manager of the infusion centers’ infection control surveillance activities.

Additional responsibilities:

• Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, Assessments and Plans of Care, admission and monthly documentation is complete, and patients’ medical records are maintained in accordance with Company policy and regulatory agency requirements.
• Schedules center audits including quality, medical records, fire & safety, and emergency preparedness. Delegates to appropriate personnel as needed.
• Implement patient and staff satisfaction surveys and reports results to Quality Committee.
• Completes reporting in a timely manner, including but not limited to, payroll, census, drug inventory log, and quality.
• Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting.
• Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately.

• Processed and recorded daily financial transactions with accuracy and attention to detail.
• Assisted in preparing monthly bank reconciliations, ensuring consistency with financial records.
• Maintained organized filing systems for invoices, receipts, and financial documents.
• Collaborated with team members to streamline accounts payable and receivable processes.
• Reviewed expense reports for compliance with company policies, minimizing discrepancies.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

• Direct Supervisor of Paramedic Crews
• Education Program Director
• AHA Training Site Manager
• Accounting/Payroll Management, Bi Weekly Payroll, Human Resources
• Community Outreach and education
• Cultivate and maintain positive working relationships with employees
• Provide continuing education and required certification courses as needed for EMS personnel and local services and healthcare facilities
• HR Manager/Hiring, Insurance Paperwork, Discipline, etc.
• Crew scheduling
• Quality Control and Improvement and protocol review
• Incoming staff training
• Scheduling, overseeing and training outdoor activities incuding Camp 911.