Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Laura Crooks

Management
Mount Pleasant,TX

Summary

Results driven Inside Sales Representative who has largely contributed to turning a 1 million dollar store into a 2 million dollar one. Successful at multi-tasking, balancing customer needs, and opening new lasting accounts. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

15
15
years of post-secondary education
9
9
years of professional experience

Work History

Inside Sales Representative FT 3rd Key

Sherwin-Williams
Mt. Pleasant , TX
06.2017 - Current
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Generated and recorded 40 Sales Calls weekly
  • Developed and deepened customer relationships to drive revenue growth.
  • Prospected new leads with high level of outbound calls to both cold and warm contacts.
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
  • Contributed to team success by helping train and motivate less experienced team members.
  • Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Developed relationships with wide range of employees, customers and vendors.
  • Mixed paint colors to create custom blends, using paint mixing machine.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Print & Marketing Sales Associate

Staples
Mt. Pleasant , TX
02.2013 - 12.2016
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Used Adobe Photoshop to create images and layouts.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed and created print materials such as: business cards, brochures, banners and signs.
  • Completed complex customer orders accurately and within quoted timeframe.
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Performed daily maintenance to keep equipment in optimal working condition.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Often surpassed monthly quotas in department
  • Maintained energy and enthusiasm in fast-paced environment.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Engaged with customers to effectively build rapport and lasting relationships.

Shipping Clerk 2nd Key Holder

UPS
Mt. Pleasant , TX
01.2012 - 02.2013
  • Continuously practiced active listening skills with customers and leadership
  • Shipped packages to requested destination within desired timely manner
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Actively surpassed monthly sales quotas for the company
  • Kept the store tidy and well organized to insure smoother production
  • Opened and closed the store independently everyday

Education

Associate of General Studies -

North East Texas Community College
Mt. Pleasant, Tx
08.2013 - 05.2015

High School Diploma -

Chapel Hill High School, Mt. Pleasant Tx
Mt. Pleasant, TX
08.1999 - 05.2012

Skills

    Customer Service

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Accomplishments

  • Most accounts opened for the month, Sherwin-Williams 2018
  • Dean's List 2014- NTCC
  • MVP Basketball 2010-2012- Chapel Hill
  • Employee of the month 3x Staples, Mt. Pleasant TX

Software

Microsoft Office

Adobe Photoshop

Google Drive

Presentation Tools

Spreadsheets

Timeline

Inside Sales Representative FT 3rd Key

Sherwin-Williams
06.2017 - Current

Associate of General Studies -

North East Texas Community College
08.2013 - 05.2015

Print & Marketing Sales Associate

Staples
02.2013 - 12.2016

Shipping Clerk 2nd Key Holder

UPS
01.2012 - 02.2013

High School Diploma -

Chapel Hill High School, Mt. Pleasant Tx
08.1999 - 05.2012

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Laura Crooks Management